Kelly Cooper

I am a dedicated and conscientious professional with 2 years of experience as a Guest Liaison & Wellbeing Guide at the UK's largest purpose-built private rehabilitation facility. Before this role, I took a purposeful hiatus from my career to raise my four children, during which I honed my organizational and multitasking abilities. Prior to my break, I gained valuable experience in delivering exceptional care to elderly patients, particularly those with complex healthcare needs, ensuring their health, safety, and overall development.

I possess strong time management skills and am a confident communicator who thrives in collaborative environments.

Guest Liaison & Wellbeing Guide - Delamere Health

(2023-12)

In this pivotal role, I am the primary point of contact for our guests, providing guidance and support throughout their recovery journey. My responsibilities include fostering positive relationships, facilitating communication between guests and staff, and ensuring a welcoming and nurturing environment. I also lead wellness activities, offer emotional support, and educate guests on self-care practices to promote holistic healing.

I possess excellent interpersonal skills, empathy, and a strong understanding of addiction recovery and mental health principles.

• Monitoring the physical and emotional well-being of guests, proactively identifying changes and promptly notifying senior colleagues when necessary.
• Fostered a positive environment by engaging in meaningful communication and interactions with guests to maintain high morale.
• Collaborated effectively as a key member of a multi-disciplinary team, contributing to the overall care and support of guests.
• Provided comprehensive assistance to guests in achieving optimal physical care, including guidance on diet, hygiene, personal appearance, and daily routines.
• Participated in household responsibilities and supported guests in organizing their living spaces, both in bedrooms and communal areas, as appropriate.
• Adhered to strict confidentiality protocols regarding all guest-related information, ensuring privacy and trust.
• Executed tasks delegated by the nursing team and management, including ECGs, vital signs monitoring, nursing medication chaperoning, venipuncture, result uploading, and coordinating with the on-call doctor.
• Engaged in continuous professional development by completing both online and in-person training sessions.
• Actively contributed to the induction and training of new colleagues, sharing knowledge and best practices.
• Assisted nursing staff in monitoring guests' detoxification processes and overall healthcare needs, ensuring comprehensive support.
• Provided chaperoning support during clinical appointments as required, ensuring guests' comfort and safety.
• Maintained an organized system for tracking daily tasks and responsibilities to ensure efficiency and accountability.
• Collaborated with various departments, including catering and domestic teams, to enhance guest experience and operational synergy.
• Facilitating meaningful connections between guests and their families during connection days and assisting with offsite leave arrangements.

Care Assistant - Moss View Nursing Home, Ormskirk - Ormskirk

(2002-01 - 2003-12)

Providing residents with unprecedented day to day care, such as: activities, feeding, washing, changing, days out, & health care. With an emphasis on promoting and maintaining resident well-being and independence.

Care Assistant - Cuerden Grange Nursing Home, Preston - Preston

(2000-01 - 2002-12)

Providing residents with unprecedented day to day care, such as: activities, feeding, washing, changing, days out, & health care. With an emphasis on promoting and maintaining resident well-being and independence.

Care Assistant - Ashton View Care Home, Ashton-In-Makerfield - Ashton-In-Makerfield

(2000-01 - 2000-12)

Providing residents with unprecedented day to day care, such as: activities, feeding, washing, changing, days out, & health care. With an emphasis on promoting and maintaining resident well-being and independence.

Care Assistant - Pennington House Care Home, Leigh - Leigh

(1999-01 - 2000-12)

Providing residents with unprecedented day to day care, such as: activities, feeding, washing, changing, days out, & health care. With an emphasis on promoting and maintaining resident well-being and independence.

Intermediate GNVQ - Health & Social Care - Wigan & Leigh College (1997-01 - 1999-12)

GCSE - Lowton High School (1992-01 - 1997-12)