Kelly Dymond
Customer Operations Supervisor
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About
Energetic and driven purchasing professional with a strong background and hands-on experience in supplier relations, logistic coordination and operational support. Proven ability to build and maintain supplier relationships to drive efficiency and excellent service. Highly adaptable and proactive under pressure, with a consistent focus on team collaboration and continuous improvement.
Eager to develop further to expand responsibilities, lead a team and to contribute at a more strategic and influential level.
Experience
Customer Operations Supervisor at Rubix UK (2026-04 – Present)
- Manage material planning and stock control replenishment using SAP MRP, monitoring material movements and maintaining optimum stock levels to support production demand.
- Review SAP MRP outputs, analyse stock consumption and raise purchase orders and recommend changes to min/max stock parameters to optomise inventory levels.
- Liaise with suppliers to resolve delivery issues, improve supplier performance and ensure timely material availability.
- Provide operational cover for the Customer Operations Manager, supporting day-to-day operations and building strong relationships with the customer.
Supply Chain Manager at Harlech Foodservice (2024-02 – 2026-01)
- Lead and develop a team of Purchasing Assistants, ensuring accuracy, efficiency, and adherence to procurement best practices
- Review, authorise, and monitor purchase orders to ensure correct pricing, quantities, and supplier details
- Oversee invoice discrepancies, identifying root causes and driving initiatives to reduce errors, waste, and financial impact
- Manage supplier relationships, acting as the primary contact for deliveries, shortages, undelivered goods, and order updates
- Support the delivery of KPIs for stock availability, waste reduction, and pricing control
- Analyse inventory and sales data to forecast demand accurately, accounting for seasonal trends and other influencing factors
- Optomise stock levels by balancing product availability, storage capacity, and financial constraints, preventing overstocking and reducing waste
- Contribute to and deliver company-wide objectives focused on waste reduction and improved stock efficiency
- Maintain accurate and up-to-date product data, including pricing, specifications, and allergen information
- Support Category Managers with product range reviews and strategic projects to improve category performance and procurement processes
- Collaborate with sales, operations and cross functional teams to align purchasing decisions with customer demand.
- Prepare and present reports and forecasts, providing actionable insights to support business decisions.
Landlady & Licensee at The Griffin Inn, Trevalyn (2021-11 – 2023-09)
- Order, Organise, and Receive Deliveries: Ensure timely and accurate ordering, receiving, and stock management of supplies.
- Oversee Daily Operations: Manage the smooth running of the bar, maintaining cleanliness, stock levels, and equipment standards.
- Ensure Compliance: Operate in accordance with health, safety, and legal regulations to maintain a safe environment for staff and customers.
- Staff Recruitment and Supervision: Recruit, train, and supervise bar and kitchen staff to deliver excellent service and maintain standards.
- Financial Management: Handle wages, bookkeeping, and accounts to ensure accurate financial records and profitability.
- Relationship Building: Develop and maintain good relationships with breweries, suppliers, and customers to foster loyalty and secure quality supplies.
- Sales Maximisation: Implement strategies and plans to increase sales and grow the business.
- Event Organisation: Plan and coordinate events, live music, and festivals to attract customers and enhance the venue's reputation.
- Kitchen Operations: Perform kitchen duties including food preparation, cooking, cleaning, and maintaining high standards of food hygiene.
- Achieving and sustaining a Level 5 Food Hygiene rating.
Recruitment Administrator at Medacs Healthcare (2019-11 – 2020-09)
- Entering bookings and rotas into the system
- Answering calls and establishing relationships with agencies and doctors
- Managing query timesheets and coordinating with the finance team for invoicing
- Verifying compliance for both internal and external candidates
- Uploading and maintaining all necessary documentation within the system
Lettings Manager/Sales Negotiator/Personal Secretary at Jones Peckover (2015-08 – 2019-11)
- Oversee a portfolio of more than 30 fully managed rental properties and over 20 letting-only properties
- Conduct property viewings and perform credit checks for prospective tenants
- Welcome and assist clients visiting the office
- Schedule appointments for property viewings and valuations
- Negotiate deals with potential sellers and buyers
- Create professional sales brochures and promotional materials
- Communicate with solicitors and surveyors via phone, letter, and email
- Perform audio typing tasks
- Handle general secretarial responsibilities, including scheduling meetings, conference calls, and travel arrangements
Lettings Manager/Sales Negotiator/Personal Secretary at Jones Peckover (2021-09 – 2022-01)
- Oversee a portfolio of more than 30 fully managed rental properties and over 20 letting-only properties
- Conduct property viewings and perform credit checks for prospective tenants
- Welcome and assist clients visiting the office
- Schedule appointments for property viewings and valuations
- Negotiate deals with potential sellers and buyers
- Create professional sales brochures and promotional materials
- Communicate with solicitors and surveyors via phone, letter, and email
- Perform audio typing tasks
- Handle general secretarial responsibilities, including scheduling meetings, conference calls, and travel arrangements
Various administrative, financial and creative roles (2015)
A versatile professional with extensive experience in administrative, financial and creative roles with proven ability to manage multiple responsibilities, build and maintain professional relationships and deliver exceptional customer service