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Kelly Dymond

Kelly Dymond

Customer Operations Supervisor

Talent
RossettMember since September 21, 2026
Able to work independently or collaboratively within a teamSAP experienceComputer literate in Microsoft Word, Excel and OutlookStrong data input and numerical accuracySkilled in professional correspondence and communicationProficient in audio typingExperienced in writing and producing detailed reportsKnowledge of marketing and sales principles
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Able to work independently or collaboratively within a teamSAP experienceComputer literate in Microsoft Word, Excel and OutlookStrong data input and numerical accuracySkilled in professional correspondence and communication

About

Energetic and driven purchasing professional with a strong background and hands-on experience in supplier relations, logistic coordination and operational support. Proven ability to build and maintain supplier relationships to drive efficiency and excellent service. Highly adaptable and proactive under pressure, with a consistent focus on team collaboration and continuous improvement.

Eager to develop further to expand responsibilities, lead a team and to contribute at a more strategic and influential level.

Experience

Customer Operations Supervisor at Rubix UK (2026-04 – Present)

  • Manage material planning and stock control replenishment using SAP MRP, monitoring material movements and maintaining optimum stock levels to support production demand.
  • Review SAP MRP outputs, analyse stock consumption and raise purchase orders and recommend changes to min/max stock parameters to optomise inventory levels.
  • Liaise with suppliers to resolve delivery issues, improve supplier performance and ensure timely material availability.
  • Provide operational cover for the Customer Operations Manager, supporting day-to-day operations and building strong relationships with the customer.

Supply Chain Manager at Harlech Foodservice (2024-02 – 2026-01)

  • Lead and develop a team of Purchasing Assistants, ensuring accuracy, efficiency, and adherence to procurement best practices
  • Review, authorise, and monitor purchase orders to ensure correct pricing, quantities, and supplier details
  • Oversee invoice discrepancies, identifying root causes and driving initiatives to reduce errors, waste, and financial impact
  • Manage supplier relationships, acting as the primary contact for deliveries, shortages, undelivered goods, and order updates
  • Support the delivery of KPIs for stock availability, waste reduction, and pricing control
  • Analyse inventory and sales data to forecast demand accurately, accounting for seasonal trends and other influencing factors
  • Optomise stock levels by balancing product availability, storage capacity, and financial constraints, preventing overstocking and reducing waste
  • Contribute to and deliver company-wide objectives focused on waste reduction and improved stock efficiency
  • Maintain accurate and up-to-date product data, including pricing, specifications, and allergen information
  • Support Category Managers with product range reviews and strategic projects to improve category performance and procurement processes
  • Collaborate with sales, operations and cross functional teams to align purchasing decisions with customer demand.
  • Prepare and present reports and forecasts, providing actionable insights to support business decisions.

Landlady & Licensee at The Griffin Inn, Trevalyn (2021-11 – 2023-09)

  • Order, Organise, and Receive Deliveries: Ensure timely and accurate ordering, receiving, and stock management of supplies.
  • Oversee Daily Operations: Manage the smooth running of the bar, maintaining cleanliness, stock levels, and equipment standards.
  • Ensure Compliance: Operate in accordance with health, safety, and legal regulations to maintain a safe environment for staff and customers.
  • Staff Recruitment and Supervision: Recruit, train, and supervise bar and kitchen staff to deliver excellent service and maintain standards.
  • Financial Management: Handle wages, bookkeeping, and accounts to ensure accurate financial records and profitability.
  • Relationship Building: Develop and maintain good relationships with breweries, suppliers, and customers to foster loyalty and secure quality supplies.
  • Sales Maximisation: Implement strategies and plans to increase sales and grow the business.
  • Event Organisation: Plan and coordinate events, live music, and festivals to attract customers and enhance the venue's reputation.
  • Kitchen Operations: Perform kitchen duties including food preparation, cooking, cleaning, and maintaining high standards of food hygiene.
  • Achieving and sustaining a Level 5 Food Hygiene rating.

Recruitment Administrator at Medacs Healthcare (2019-11 – 2020-09)

  • Entering bookings and rotas into the system
  • Answering calls and establishing relationships with agencies and doctors
  • Managing query timesheets and coordinating with the finance team for invoicing
  • Verifying compliance for both internal and external candidates
  • Uploading and maintaining all necessary documentation within the system

Lettings Manager/Sales Negotiator/Personal Secretary at Jones Peckover (2015-08 – 2019-11)

  • Oversee a portfolio of more than 30 fully managed rental properties and over 20 letting-only properties
  • Conduct property viewings and perform credit checks for prospective tenants
  • Welcome and assist clients visiting the office
  • Schedule appointments for property viewings and valuations
  • Negotiate deals with potential sellers and buyers
  • Create professional sales brochures and promotional materials
  • Communicate with solicitors and surveyors via phone, letter, and email
  • Perform audio typing tasks
  • Handle general secretarial responsibilities, including scheduling meetings, conference calls, and travel arrangements

Lettings Manager/Sales Negotiator/Personal Secretary at Jones Peckover (2021-09 – 2022-01)

  • Oversee a portfolio of more than 30 fully managed rental properties and over 20 letting-only properties
  • Conduct property viewings and perform credit checks for prospective tenants
  • Welcome and assist clients visiting the office
  • Schedule appointments for property viewings and valuations
  • Negotiate deals with potential sellers and buyers
  • Create professional sales brochures and promotional materials
  • Communicate with solicitors and surveyors via phone, letter, and email
  • Perform audio typing tasks
  • Handle general secretarial responsibilities, including scheduling meetings, conference calls, and travel arrangements

Various administrative, financial and creative roles (2015)

A versatile professional with extensive experience in administrative, financial and creative roles with proven ability to manage multiple responsibilities, build and maintain professional relationships and deliver exceptional customer service

Skills

Customer Operations Supervisor

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