Kenn Hamers

Technology and business systems leader with over 20 years of experience delivering complex SaaS, ERP and technology initiatives from requirements and solution design through implementation, integration, training and ongoing support. Successfully established, built and managed a software department delivering an ERP/SaaS platform across approximately 130 companies and 800+ users, generating over £500k in annual recurring revenue. Combines strong technical understanding of C#, .NET, SQL, APIs, integrations and data flows with extensive experience coordinating stakeholders, developers, customers and third-party suppliers.

Personally delivered more than 200 customer training sessions and experienced in translating complex technical requirements into practical business solutions.

Technology Director at Sourcing City / Promotional Office Software (2018-04 – 2026-08)

Held broad end-to-end responsibility for technology strategy, software engineering, SaaS product development, business systems and internal IT across the organisation. Worked directly with company directors and senior stakeholders to translate commercial and operational requirements into technology strategy, product roadmaps and transformation initiatives. Led the architecture, development and modernisation of a business-critical ERP/SaaS platform used by approximately 130 companies and more than 800 users, while remaining technically hands-on with C#,.NET, SQL Server, APIs and integrations.

Responsibility extended from software architecture and development through infrastructure, data management, integrations, security, customer implementation, support and ongoing platform operations.

• Led the design, architecture and development of a completely new generation of the company's ERP/SaaS platform, modernising a business-critical product while maintaining continuity for existing customers.
• Directed technology and software initiatives covering ERP, CRM, quoting, sales orders, purchasing, warehousing, supply chain, delivery, invoicing, reporting and third-party integrations.
• Led large-scale data migration and transformation projects, including the movement, cleansing and restructuring of complex customer and product datasets.
• Oversaw internal IT and business technology, ensuring systems, infrastructure, user technology and support capabilities remained reliable, secure and aligned with operational requirements.
• Introduced and improved development practices including source control, automated testing, CI/CD, code review and structured software release processes.
• Worked with cloud services and modern integration patterns, including Azure, Azure DevOps, Azure Service Bus, REST APIs, microservices and event-driven architecture.
• Managed relationships with technology suppliers, software partners and third-party service providers, coordinating dependencies and resolving technical and commercial issues.
• Built strong collaboration between software development, support, commercial and customer-facing teams, ensuring technology priorities reflected both product and customer requirements.
• Established and maintained a recurring software revenue stream exceeding £500k annually, supporting approximately 130 customer organisations and 800+ users.
• Provided technical leadership, mentoring and coaching to development and support colleagues, while remaining accessible as the escalation point for complex technical and customer issues.
• Maintained responsibility for the scalability, resilience, maintainability and long-term sustainability of the technology platform.

Development & Support Manager at Sourcing City / Promotional Office Software (2013-04 – 2018-03)

Established and managed the UK software implementation and support function for a specialist ERP/SaaS platform, supporting approximately 130 customer organisations and more than 800 users across the UK and Ireland. Led a multidisciplinary team while remaining closely involved in customer implementations, business process analysis, software configuration, support, training and continuous improvement.

• Built and managed the UK implementation and support department from the ground up, establishing processes, responsibilities and service standards as the customer base grew.
• Managed and mentored a team of three, balancing customer support, implementation projects, software configuration and ongoing account requirements.
• Successfully implemented and supported the ERP/SaaS platform across 130 organisations and 800+ users.
• Worked directly with directors, business owners and operational teams to understand existing processes and configure software around customer requirements.
• Delivered implementations covering CRM, quoting, sales orders, purchasing, stock, warehousing, supply chain, delivery, invoicing and management reporting.
• Supported customers with manufacturing-related processes including production planning, Bills of Materials, MRP and shop-floor workflows where required.
• Managed data migration, system configuration, integrations and onboarding activities for new customers.
• Personally delivered a significant proportion of more than 200 customer software training sessions, ranging from individual users to wider operational teams.
• Acted as a senior escalation point for complex customer, technical and business process issues, coordinating with developers and third-party suppliers where required.
• Identified opportunities to improve customer processes through better use of software, automation, reporting and system configuration.
• Built strong long-term relationships with customers, contributing to high retention levels and the continued growth of the SaaS customer base.
• Worked closely with development and commercial teams to translate customer feedback into product improvements and future development priorities.

Sales & Implementation Consultant at Promidata (2011-04 – 2013-03)

Combined consultative software sales with ERP/SaaS implementation, requirements analysis, customer onboarding and training, working directly with business owners and senior stakeholders.

• Top sales performer for two consecutive years.
• Delivered successful SaaS implementations for a broad range of organisations.
• Built long-term relationships with customers and stakeholders.
• Consistently exceeded sales and customer satisfaction targets.

Service Desk Analyst at Getronics (2010 – 2011)

Implementation Consultant at Circle Software (2008 – 2009)

ICT Developer & Support Specialist at CURA Advies & Training (2006 – 2007)

Software Developer & Freelance Projects at Self-employed (2002 – 2006)

Higher Informatics (2003 – 2004)

Communication & Multimedia Design (2001 – 2003)

HAVO in Science & Technology with Computer Science