Kenneth Ma

I am a reliable, highly organised, hardworking, and punctual individual with a strong commitment to delivering work to a high standard. I am skilled in managing competing priorities effectively within fast-paced environments. Alongside my current role, I have gained valuable experience in customer-facing positions, which have enabled me to develop strong communication and time-management skills.

Through these roles, I have learned how to work efficiently under pressure while maintaining a professional and customer-focused approach. I have developed strong organisational, and prioritisation skills, allowing me to manage workloads effectively and ensure tasks are completed accurately and on time. I am a quick learner who is proactive, adaptable, and eager to take on new challenges.

I work well both independently and as part of a team, building positive and professional relationships with both colleagues and customers. I am committed to continuous personal and professional development and am always keen to learn new skills that will enhance my performance and contribute to achieving organisational goals.

Bartender at Turtle Bay (2025-01 – Present)

• Deliver high-energy, personalised customer experiences in a fast-paced, high-volume environment
• Engage with customers to understand their preferences and recommend tailored drinks and menu options
• Maintain strong product knowledge across an extensive and evolving drinks menu
• Guide customers through their choices and promote premium options where appropriate
• Contribute ideas for menu development and promotional activities
• Create a themed cocktail inspired by a country participating in the World Cup

Barback / Bartender at Steinhaus (2024-01 – 2025-01)

As a Barback, I kept the bar well-stocked, organised, and clean, enabling bartenders to serve customers efficiently and helping the bar operate smoothly during busy periods. This role strengthened my organisational skills, attention to detail, and ability to work effectively in a fast-paced environment. As a Bartender, I served customers, provided recommendations on drinks and menu options, and ensured each customer received a positive experience.

By engaging with customers and understanding their preferences, I developed strong communication and customer service skills. I also volunteered to assist at a subsidiary business, where I supported operations by working as a waiter and kitchen porter when required. This experience demonstrated my adaptability and willingness to support different areas of the business.

• Keep the bar well-stocked, organised, and clean
• Enable bartenders to serve customers efficiently
• Help the bar operate smoothly during busy periods
• Serve customers and provide recommendations on drinks and menu options
• Engage with customers and understand their preferences
• Volunteer to assist at subsidiary business as waiter and kitchen porter
• Demonstrate adaptability and willingness to support different areas of the business

Front of House at Little Red Deli (2019-01 – 2019-12)

• Welcome customers into the premises
• Serve customers in a friendly and professional manner
• Create a welcoming and comfortable environment
• Encourage customers to browse the products on offer

Cashier at Syston House (2018-01 – 2020-12)

As a Front of House Team Member, I supported customers throughout their visit. I also managed financial transactions during my shifts, handling cash and card payments accurately and responsibly. This role complemented my studies, allowing me to apply my mathematical skills in a practical environment while building confidence in dealing with customers.

• Support customers throughout their visit
• Manage financial transactions during shifts
• Handle cash and card payments accurately and responsibly
• Apply mathematical skills in a practical environment

BSc Honours in Sport and Exercise Science – Sheffield Hallam (2023-01 – 2026-12)

Level 3 BTEC in Sport and Exercise Science – Loughborough College (2020-01 – 2022-12)

GCSEs – Groby College (2020-12)