Service Manager
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A dedicated and passionate candidate with experience in staff management, recruitment processes and a strong understanding of CQC policies. Has experience in various services within the sector including Learning Disabilities, Autism and Physical Disabilities.
I build professional and trusted relationships with my staff, people we support and other stakeholders.
I am very caring, patient and very approachable
Confidentiality of my clients is very important to me.
I have adequate knowledge of the current CQC care standards in order to ensure our service is Safe, Caring, Effective, Responsive safe rand Well-led.
I am a computer literate, with good levels of written and verbal communication.
I have good experience of note-taking, I can efficiently provide meaningful records of meetings with staff, residents and their families, and outside agencies.
I am flexible and able to prioritise my workload, even under pressure, as I know how to manage my time effectively and efficiently.
I am very experienced on how to manage training, and HR issues, and I am familiar with safe recruitment processes.
I am working in a support living service, we render care and accommodation for adults with learning Disabilities, Autism and Physical Disabilities.
I oversee the running of the care service, I manage staff so they can effectively and efficiently performing their roles safely and to the best of their ability. I am fully conversant with the CQC inspection process and able to prove compliance in the event of an inspection; I do keep abreast of changes within the Sector.
I lead my staff team by example by working with them on the floor to ensure I observe my staff while working with them, I do regular supervision for all staff, and handling disciplinary issues whenever they arise.
I take overall responsibility for health and safety of the staff and people we support, including all risk assessments according to our policies and CQC requirements.
I manage the budgets and contracts, I make the strategic decisions about the future and growth of the care service.
I supervise, support and work closely with our HR and Training Administrator, in recruiting and training suitable staff according to safe recruitment procedures in line with CQC requirements, and I ensure the staff training is planned, delivered and properly recorded to meet the needs of employees and the people we support.
I lead on specific projects and all clinical areas, e.g. I provide a right suggestion that lead to setting up a new care service.
I have a strong leadership skills and I have ability to motivate others staff and collogues.
I have good communication skills and I have good understanding in numeracy and digital skills.
I have strong ability to think strategically, I have good project management and organisational skills.
I have been working in a social care and health sector for over 22 years.
MBA in Health and Social Care
LLB (Hon) in Law and Business
BA (Hon) in Management and Marketing
NVQ level 3 in Health and Social Care