Keren Makela
Professional and organised administrative support professional
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About
Professional and organised administrative support professional with experience in customer service, front-facing roles, and office-based tasks. Skilled in data entry, appointment coordination, record management, and handling confidential information in fast-paced environments. Strong communication skills with the ability to manage enquiries via telephone, email, and in person.
Seeking an Administrative Assistant or Receptionist role where I can contribute strong organisational, communication, and IT skills.
Experience
Customer Service - MCDONALDS
(2025-05)
- Deliver professional customer service in a high value environment
- Maintain compliance with company procedures and standards
- Demonstrate strong time management and multitasking skills
- Communicate effectively with customers and colleagues
Administrative Support - GREGGS
(2023-09 - 2024-01)
- Built confidence handling customer enquiries and resolving issues
- Gained experience in stock control and basic record-keeping
- Maintained organisation and cleanliness in a busy retail setting
- Improved communication skills and teamwork
Customer Service - BURGER KING
(2023-02 - 2023-04)
Delivered professional customer service in a fast-paced environment. Processed orders and payments accurately while maintaining attention to detail. Developed strong communication and teamwork skills. Demonstrated multitasking and time-management during busy periods. Resolved customer enquiries in a calm and professional manner.
Waitress - WAITRESS
(2022-06 - 2023-01)
- Developed strong interpersonal and client-facing communication skills
- Managed multiple tasks efficiently under pressure
- Demonstrated attention to detail when handling dietary requirements
- Strengthened organisational skills and professional presentation
Assistant Dental Nurse - Pharmacy & Dental
Delivered daily support as an Assistant Dental Nurse, including chairside assistance, instrument preparation and sterilisation, and maintaining a safe, compliant clinical environment.
- Gained understanding of confidentiality and data protection
- Developed accuracy in handling sensitive information
- Strengthened organisational and administrative support skills
- Improved communication when assisting customers with enquiries
Education
Bachelor's - Psychology - Oldham University Campus / Sheffield Hallam University (2025-09)
Level 2 - Beauty Therapy - Oldham College (2023-09 - 2024-06)
GCSE's - The East Manchester Academy (2017-09 - 2022-06)
