Keren Makela

Professional and organised administrative support professional with experience in customer service, front-facing roles, and office-based tasks. Skilled in data entry, appointment coordination, record management, and handling confidential information in fast-paced environments. Strong communication skills with the ability to manage enquiries via telephone, email, and in person.

Seeking an Administrative Assistant or Receptionist role where I can contribute strong organisational, communication, and IT skills.

Customer Service - MCDONALDS

(2025-05)

• Deliver professional customer service in a high value environment
• Maintain compliance with company procedures and standards
• Demonstrate strong time management and multitasking skills
• Communicate effectively with customers and colleagues

Administrative Support - GREGGS

(2023-09 - 2024-01)

• Built confidence handling customer enquiries and resolving issues
• Gained experience in stock control and basic record-keeping
• Maintained organisation and cleanliness in a busy retail setting
• Improved communication skills and teamwork

Customer Service - BURGER KING

(2023-02 - 2023-04)

Delivered professional customer service in a fast-paced environment. Processed orders and payments accurately while maintaining attention to detail. Developed strong communication and teamwork skills. Demonstrated multitasking and time-management during busy periods. Resolved customer enquiries in a calm and professional manner.

Waitress - WAITRESS

(2022-06 - 2023-01)

• Developed strong interpersonal and client-facing communication skills
• Managed multiple tasks efficiently under pressure
• Demonstrated attention to detail when handling dietary requirements
• Strengthened organisational skills and professional presentation

Assistant Dental Nurse - Pharmacy & Dental

Delivered daily support as an Assistant Dental Nurse, including chairside assistance, instrument preparation and sterilisation, and maintaining a safe, compliant clinical environment.

• Gained understanding of confidentiality and data protection
• Developed accuracy in handling sensitive information
• Strengthened organisational and administrative support skills
• Improved communication when assisting customers with enquiries

Bachelor's - Psychology - Oldham University Campus / Sheffield Hallam University (2025-09)

Level 2 - Beauty Therapy - Oldham College (2023-09 - 2024-06)

GCSE's - The East Manchester Academy (2017-09 - 2022-06)