Sumayah Hussain
Customer-facing and administrative support professional
About
A proactive and organised professional with experience in customer-facing and administrative support roles. Skilled in diary management, data handling, appointment booking, and communication. Proficient in Microsoft Office and AI tools such as Microsoft Copilot and ChatGPT. Seeking an administrative or front-of-house role to contribute strong organisational and interpersonal skills to a dynamic team.
Experience
Customer Advisor & Client Care Specialist - Benefit Cosmetics
(2022-01)
- Managed client appointment scheduling with high accuracy.
- Maintained hygiene and compliance standards.
- Supported promotional and charity events.
- Ensured organised counter displays and assisted with operational tasks.
Event Officer - The Mullany Fund
(2021-01 - 2022-12)
- Coordinated webinars and liaised with healthcare professionals.
- Created email invites, Google Forms, and resource documents.
- Used Salesforce for data and event tracking.
Chaplaincy Support Officer - USW Treforest Campus
(2019-01 - 2021-12)
- Organised events and student activities.
- Handled room bookings and meeting arrangements.
- Managed social media and provided video editing.
Pharmacy Assistant - MW Phillips Chemist
(2019-01 - 2019-12)
- Supported prescription processing and maintained accurate records.
- Organised stock and adhered to GDPR guidelines.
Retail Assistant - Pandora & Primark
(2017-01 - 2019-12)
- Handled customer enquiries, stock checks, and sales transactions.
Events First Aider - Red Cross
(2015-01 - 2018-12)
- Provided first aid support and recorded incident details.
Education
BA - Education & International Development - Aberystwyth University (2016-01 - 2019-01)
BTEC Level 3 - Law - St David's Catholic College (2014-01 - 2016-12)
BTEC Level 3 - Health & Social Care - St David's Catholic College (2014-01 - 2016-12)
GCSEs - English & Maths - Cathays High School (2009-01 - 2014-12)
