Kes Eka

Highly qualified, talented, tenacious, and well-accomplished professional with over 5 years’ experience armed with broad-based background and skills as a User Experience Research analyst and Business Analyst with team building initiatives. I display an outstanding ability to plan, coordinate, implement practices, and procedures to bring significant improvements in efficiency, productivity and processes towards the successful attainment of individual and organizational growth. I am determined to implement earned skills and knowledge for the rapid growth of the prospective organization by working effectively and consistently with significant experience in leading and coaching individuals and teams to collaboratively implement operational structures and process that deliver on strategic objectives through good use of communication analysis.

[Senior User Experience Researcher] (GDS) June 2022 – Date [NHS Digital) (Remote)] key achievements and responsibilities

• Work with project team to plan User research strategy.
• Conducted UR research workshops with Key Users for NHS Toolkit and Cyber Alerts
• Work across multiple workstreams
• Recruited Respondents who participated in diverse market research projects.
• Guided the identification of what customer insights were required to improve our customers experience including that of key and prospective User segments.
• Provided input into decisions that shaped customer experiences, optimization plans, website design and product development.
• Worked with the design team to create prototype using flowmapp and figma for usability testing. 
• Educated product managers and technology on research principles and for driving the Integration of UX research data and processes into everyday activities.

[User Experience Researcher] (GDS)

key achievements and responsibilities

• Work with Finance and Automation team to plan User research strategy.
• Conducted UR research workshops with Key Users for Dashboard development.
• Created communication methods to share study results which increased transparency in design decisions.
• Recruited Respondents who participated in diverse market research projects.
• Conducted in-depth telephone interviews using pre-prepared scripts to ascertain balanced results.
• Communicated effectively and persuasively with participants to gain views and information needed.
• Ensured all data was recorded with meticulous accuracy to achieve quality research findings.
• Performed initial participants assessment to begin survey process.
• Assured prospective respondents about confidentiality of data.