Keshan Weston

Dynamic professional with extensive experience in lettings, recognised for a strong ability to cultivate relationships with potential tenants while ensuring efficient execution of tenancy agreements. Proven expertise in customer service, sales, and conflict resolution enhances the overall tenant experience. A collaborative team player known for adaptability and consistently achieving high occupancy rates, contributing to the success of property management initiatives.

Committed to delivering exceptional results through strategic communication and a customer-focused approach.

Lettings Negotiator - Kinleigh Folkard & Hayward - Acton, W3

(2025-10)

• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Verified tenant incomes and other information before arranging viewings
• Ensured 100% compliance with right to rent, AML regulations and Deposit Protection Schemes for all new tenancies.
• Liaised daily with property management and accounts teams to ensure seamless move-in experience for tenants reducing void periods
• Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
• Delivered high touch customer service
• Effectively managed appointment schedule and workload using Jupix and microsoft outlook.
• Created and maintained large client base by meeting needs and providing exceptional customer service.
• Followed-up with prospects and hot leads to obtain exclusives and drive new lets.

Lettings Negotiator - Hinton Residential - Harrow

(2023-08 - 2025-09)

• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Verified tenant incomes and other information before arranging viewings
• Ensured 100% compliance with right to rent, AML regulations and Deposit Protection Schemes for all new tenancies.
• Liaised daily with property management and accounts teams to ensure seamless move-in experience for tenants reducing void periods
• Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
• Delivered high touch customer service
• Effectively managed appointment schedule and workload using Jupix and microsoft outlook.
• Created and maintained large client base by meeting needs and providing exceptional customer service.
• Followed-up with prospects and hot leads to obtain exclusives and drive new lets.

Front of House Team Member - Mr Baker

(2022-06 - 2023-07)

• Operating tills, processing credit card transaction
• Labelling goods
• Weekly invoices for customers
• Resolved customer complaints promptly, escalating larger operational concerns to management.
• Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
• Kept tables clean and presentable by clearing glassware, cutlery and crockery from tables when finished.
• Maintained safe hygiene and food handling standards for full compliance.
• Assisted in providing friendly, relaxing and professional environments by going the extra mile to assist customer needs.
• Answered external calls at front of house, managing matters including taking reservations, resolving complaints and delivering knowledge on menus.

Healthcare Assistant - Nightingale Hammerson

(2021-08 - 2022-10)

• Supporting residents at meal times
• Updating PCS daily for each residents
• Reporting to household
• Answering telephone building rapport with family members of residents.
• Actively listened to residents complaints and feedback, actioning improvements to continuously elevate quality of care.
• Obtained current medical information, weight, height and vital signs to aid care planning.
• Remained up-to-date on latest treatments, care improvements and regulations to facilitate continued residents satisfaction and wellbeing.
• Built strong, trusting relationships with residents by providing continuous support and delivering best possible care.
• Kept public areas clean and hygienic by performing routine sanitisation tasks.
• Helped residents with bathing, meal assistance, toileting and mobility support.
• Interpreted and adhered to care plans, seeking clarification from senior providers to maintain quality care.

Higher National Diploma - Applied Science - West thames College (2018) London, Isleworth

Certificate of Higher Education - Applied Science - Ealing, Hammersmith and West London College (2016) London, Ealing

GCSEs - Secondary Education - Queens Park Community school (2015) London, Ealing