Kev Parkin

Full career history available on LinkedIn profile.

Process Architect at MONY Group (2026-02 – 2026-06)

• Implementation of Automation technology to improve efficiency and reduce operating costs. Implemented N8N automation.
• Replacement of legacy CLM, Docusign, with Summize. The newer solution integrates with HubSpot, allowing the entire process to be carried out in a single system, removing the need to export data or email confidential documents via email etc.
• Improvement to analytics processes. The organisation uses multiple analysis tools such as Alteryx, Power BI, Tableau. The first step is to understand the scope and capabilities of each of the tools in place, to identify any overlap / gaps. Then to work with the data science team to improve the analysis governance processes to remove issues with reporting, such as the implementation of a data dictionary to remove ambiguity when measuring the various metrics used by MONY. Documenting the E2E business processes down to a data level in order to identify and create a set of company wide measures. Then, work with the data team to ensure the data required to measure the aforementioned, to ensure the data is available from the data warehouse, to remove the need to report directly from systems. Finally, identify a single / smaller set of analytics tools and decommission any surplus technology.

Parental Leave at Career Break (2024-09 – 2026-01)

• I took time off to raise my daughter.

Process Architect at Liverpool Combined Authority (2023-07 – 2024-08)

• Delivered process architecture for a major transport transformation project, identifying and resolving critical network challenges to optimize performance.
• Mapped end-to-end customer journeys to enhance user experience and improve accessibility across the Liverpool transport network. In total, 600+ processes catalogued & documented from journey to data level.
• Developed comprehensive project plans and strategic roadmaps to ensure on-time delivery while maintaining a focus on efficiency and sustainability.
• Designed viable, scalable solutions to modernize public transportation, prioritizing user-centric and eco-friendly outcomes to improve customer experience.

Process Architect at Albida Consulting (2023-02 – 2023-06)

• Process Mapping: Documented future-state HR and Payroll workflows via Visio in accordance with BPMN standards to support a large-scale Workday rollout.
• Requirement Engineering: Managed the end-to-end requirements lifecycle, from initial scoping and backlog creation (Persona/Objective/Benefit format) to estimation and delivery planning.
• Change Management Support: Created a centralized process catalogue that served as the primary tool for change control, enabling the change management team to mitigate implementation risks. Reduced SDLC time by 50%+
• Compliance & Analytics: Developed a comprehensive data dictionary to align with GDPR regulatory requirements and improve the accuracy of organizational data analytics. Reduced manual corrections by 70%
• Performance Improvement: Delivered measurable efficiency gains, including a significant reduction in non-productive hours and improved forecasting capabilities.

Process Architect at Transport for Greater Manchester (2021-09 – 2023-02)

• ERP Systems Implementation: Managed the comprehensive requirements backlog for MS Dynamics and SAP (Finance/ERP) integration within the TfGM Bus Franchising Program.
• Process Architecture: Documented end-to-end business processes to capture functional needs, ensuring new technology solutions were fit-for-purpose and scalable.
• Implemented Agile Backlog Methodology: Utilized Jira to manage user stories and requirements, replacing traditional static documentation with a dynamic, high-visibility reporting structure. Reduced duplication 20%, process documentation time 50%, UAT time 65%. Improved stakeholder engagement by 85%.
• Quality Assurance: Partnered with cross-functional teams to establish robust completion standards, significantly reducing rework by clarifying user story requirements and acceptance criteria.
• Risk Mitigation: Minimized technical debt and project risk by identifying misalignments between Information Systems (IS) and business goals through detailed cross-functional mapping.

Process Architect at Greenback Recycling Technologies (2020-05 – 2021-08)

• Target Operating Model (TOM) Design: Collaborated with the COO and CIO to define and document the ideal operating model, ensuring seamless integration of multiple acquired recycling businesses.
• Organizational Development: Mapped the human capital and skill sets required to execute new processes, directly authoring job specifications to build out the global operational teams.
• Process Engineering: Architected end-to-end processes for new product launches while modernizing existing legacy workflows to maintain business continuity during high-growth phases.
• Strategic Requirements Scoping: Translated business processes into a robust backlog of functional and non-functional requirements (NFRs), with a heavy emphasis on application security and infrastructure scalability.
• Agile Leadership: Facilitated daily stand-ups and squad management to maintain delivery pace, remove blockers, and ensure team health within a high-pressure, rapid-growth environment.

Senior Business Analyst at Stagecoach (2019-12 – 2020-05)

• Infor EAMS Implementation: Spearheaded the design of future-state processes and reporting requirements for a large-scale Enterprise Asset Management System (EAMS) rollout.
• Tooling & Integration: Integrated LucidChart with Jira, ensuring that process maps were no longer "filed away" but served as live references for technical development and testing.
• Backlog Refinement: Managed the end-to-end refinement of a 800-item backlog, utilizing estimation and prioritization techniques to focus delivery on high-value business objectives.
• Process Standardization: Established a new process framework and catalogue, ensuring all solution designs were reusable, searchable, and aligned with long-term business goals. Reduced time to catalogue & document processes by 75%.
• Cross-Functional Collaboration: Facilitated daily stand-ups and sprint ceremonies to ensure the solution design workstream remained aligned with broader project milestones and stakeholder needs.

Masters in Business Analytics – University of Bath

HND in Computer Studies – John Moores University (2005)

BTEC in Computer Studies – Liverpool College (2003)

GCSEs in English, Maths, Science, Art, Geography