Kevin Aitken

Experienced Technician with over 20 years of knowledge in vehicle diagnostics, technical repair and workshop operations. Currently working as a Vehicle Technician and MOT tester, with previous experience as a Workshop Manager and Workshop Controller. I combine technical knowledge with proven experience supporting, coaching and developing colleagues in a busy workshop environment.

I am confident in communicating technical information clearly and working to high standards of safety, quality and always adhering to company policies.

Vehicle Technician and MOT Tester - Bradbury Motors ltd

(2025-03)

• Carry out vehicle servicing, diagnosis, repair and maintenance to manufacturer and company standards.
• MOT testing
• Diagnose complex mechanical, electrical and electronic faults using diagnostic equipment.
• Interpret technical information, wiring diagrams and diagnostic data to identify faults efficiently.
• Using experience to support colleagues with technical advice and diagnostic problem solving.
• Maintain high standards of repair quality and safety in the workplace.
• Customer communication.
• Researching vehicle technology, diagnostic methods and repair procedures.

Workshop Manager / MOT Tester - Macmerry Service & MOT

(2023-06 - 2024-08)

• Overseen the start up of a new business, using motor trade knowledge and experience to create a safe and productive environment.
• Managed day-to-day workshop operations, ensuring work was completed safely, efficiently and to required standards.
• Managed and supported workshop technicians, providing technical guidance where required.
• Supported Director and service advisor to help the smooth running of the workshop.
• Supervised customer care, productivity and workshop performance.
• Supported technician development and identified areas where training and additional support was required.
• Dealt with complex technical issues and helped technicians develop effective diagnostic approaches.
• Ensured staff followed health & safety and company procedures.
• Carried out MOT testing and onsite training to new testers.

Workshop Controller - Engine Services and Components ltd

(2021-01 - 2023-06)

• Managed day-day running of the business.
• Dealt with customers queries and complaints.
• Priced up job requirements and upsold directly with the customers.
• Carried out part ordering and warranty claims.
• Organised workshop workflow and organised work according to technician skills and workload.
• Provided technical support and guidance to technicians during repair and/or diagnosis.
• Kept track of job progress and ensured work was completed to required standards and within a timeframe.
• Liaised between technicians, management and other departments to resolve production and technical issues.
• Supported the development of technicians through regular tool box talks and general day-to-day guidance.

Workshop Controller - Arnold Clark Motorstore/Fiat/Kia

• Progressed career through manufacture management training.
• Shadowed and Covered for management in their absence.
• Covered for service advisors on the front desk as and when required.
• Attended disciplinary meetings as an advocate for staff as well as disciplinary representative.
• Took a key role in advising technicians on efficiency targets.
• Held weekly workshop meetings with staff.
• Responsible for over 20 technicians and 6 Apprentices.
• Managed tyre stock control.
• Comfortable use of microsoft office.
• Trained on onelink system, After sales office 2.5 and Kerridge.
• Qualified Fiat accredited service advisor

IMI Level 2 Award in MOT Testing - MOT Testing - GTG Training (2023)

Level 3 SVQ in Automotive Maintenance and repair - Automotive Maintenance and repair - GTG Training (2010)

Level 2 SVQ in Automotive Maintenance and repair - Automotive Maintenance and repair - GTG Training (2009)

Entry Level 3 Award in Automotive Vehicle Maintenance - Automotive Vehicle Maintenance - Jewel and Esk Valley College (2006)