Ryan Sowden

I am a reliable, diligent individual with the ability to work effectively with a wide variety of people. I have a proven track record of building positive working relationships with employers, colleagues and customers. I have an excellent attendance and timekeeping record and always present myself professionally.

I adapt quickly to new environments and enjoy learning new systems and procedures. I work well both independently and as part of a team, using my initiative to meet targets and deadlines. I am organised, practical and dependable, consistently completing tasks to a high standard.

I also hold a full UK driving licence.

Workshop Technician - Apecs - Tipton

(2022-05)

• Lock cylinder assembly.
• Key cutting.
• Producing reports for company-specific products.
• Liaising with sales staff regarding customer orders via email and face-to-face.
• Working closely with the warehouse to ensure orders are dispatched on time.
• Machinery maintenance and general workshop housekeeping.

Mobile Colleague - Timpson Ltd - Birmingham

(2018-03 - 2022-05)

• Cutting cylinder, mortice, dimple and vehicle keys.
• Repairing shoes, including a variety of damage and wear.
• Operating computer-controlled engraving machines to engrave items such as watch backs and trophy plates.
• Carrying out watch repairs including battery replacement, strap replacement and mechanism replacement.
• Delivering excellent customer service with a strong focus on precision, cleanliness and attention to detail.
• Cash handling and weekly banking.
• Managing shop stock and placing stock orders.

Customer Service Assistant - J Sainsbury Plc - Oldbury

(2006-03 - 2018-02)

• Authorising petrol pumps and ensuring the safe dispensing of fuel.
• Processing deliveries into the site management system.
• Handling deliveries ranging from fuel to grocery products.
• Providing excellent customer service.
• Processing cash and card payments.
• Assisting customers who had broken down.
• Responding to fuel spillages and maintaining site safety procedures.

NVQ Level 2 - Teaching Support - Sandwell College (2011-09 - 2012-06)

GCSEs - English Language, English Literature, Mathematics, Science, Design & Technology, German, Music - Warley High School (1999-09 - 2004-06)