Kevin Coyle

A dynamic individual who has gained skills and experience in management, communication and customer service, whilst serving with the British Armed Forces. A dedicated and loyal individual looking to challenge himself in a new career within an environment where he can use the skills he has learnt whilst on tour. A born leader with a proven employment history of trusted positions of leadership and training who thrives under pressure, he is able to work as part of a wider team or on his own.

He has well developed interpersonal and communication skills with the ability to promote lasting relationships with people across all levels. Highly customer orientated with a strong belief in the power of exception customer service to drive a business forward.

Detention custody officer manager - Care & Custody (Mitie)

(2024-03)

Responsible for the care of residents in line with all governmental and company safeguarding/legislation while under our care of duty.

• Daily security and welfare checks on the marquees
• interviewing incoming residents and identify possible vulnerable or at risk persons
• Filling out any relevant paperwork in the line of my shift i.e SIRs, Search forms and IR91s.
• Ensuring the best care and security for all residents that come through our location.
• Keeping up to date with position relevant courses to remain operational throughout the year.

Ace recycling alloa

(2020-03 - 2023)

Responsible for delivery and pickup of orders and donations. Helping with stock rotation in the warehouse also.

• Daily route planning for the days deliveries.
• Packing and securing all orders within the vehicle.
• Conducting risk assessment on site for large deliveries.
• Help with customer service and sales when needed.

Furniture shop - Le Rustique Boutique

(2015-05 - 2017)

Responsible for customer sales , orders and delivery. Helping with overall maintenance and running of the shop.

• Daily running of the shop, customer sales, restocking ect.
• Delivery of sold items in accordance with daily schedule
• Management of daily cash up and and receipts
• Upcycling of various pieces of furniture
• Promotion of the business via social media and maintenance of the online page

Promoter (Tactical) - Samsung/Blue Square Marketing

(2013-04 - 2015)

Responsible for promoting and providing information of Samsung products to customers and handling any queries or follow up after care

• Demo the latest Samsung products to customers
• Provide information and technical assistance
• Overcome any usage problems or queries
• Daily reporting of figures/sales to management

Infantry Section Commander/Corporal - Argyll & Sutherland Highlanders - MOD/16 Air Assault Brigade

(2002-05 - 2013-03)

Responsible for leading a team of 132 soldiers, to ensure that all training, administration, discipline and health & safety policies and procedures were adhered to. Overall managing of daily programme

• Leadership of a team of 132 soldiers
• All paperwork relating to accounting checks, annual reports and re-supplies
• Building relationships with staff and liaison between all relevant departments
• Negotiating with other junior officers re timings
• Planning and implementing battle group level training

Bar Staff - Red Lion Inn, Dunfermline

(2002)

Responsible for delivering a high standard of customer service within the bar and restaurant

• Providing customer service behind the bar and tables
• Cashing up at the end of the night and securing the premises
• Maintaining the rota with other staff
• Restocking the bar and ordering of stock
• Cash handling

Team Medic - St Johns Ambulance qualified, Trauma incident management, Basic First Aid, Basic life support; Junior Non-Commissioned Officers Course (JNCO) - Lea - MOD Enhanced Learning Credits (2002-05 - 2013-03)

Highers; Standard Grades - Highers - English, Modern Studies, Art, Music; Standard Grades - Maths, English, Modern Studies, Graphic Communication, Chemistry, Music and Art.

• Queen Anne High School (1995 - 2002)