Khaled Ait Kaddour

Multilingual education and communications professional with experience in student engagement, customer service, and project coordination across international and academic environments. I hold an MSc in International Hospitality Management from Leeds Beckett University, and a PGCE in Modern Foreign Languages (French & Spanish) with QTS from the University of Manchester, where I received the Withers Memorial Academic Prize for academic excellence, alongside a BA in English Linguistics and. My professional experience spans teaching, student support, translation project coordination, and customer service roles, where I developed strong skills in candidate communication, stakeholder engagement, data management, and process coordination.

I have worked extensively with diverse international audiences, supporting clear communication across languages and cultures. Highly organised, service-oriented, and digitally confident, I bring a proactive approach to improving processes, managing workflows, and delivering a positive candidate experience in fast-paced environments.

Project Management Co-ordinator & Translator at Speechlab (2025-04 – Present)

• Coordinate multilingual translation and dubbing projects from initiation to delivery, ensuring quality control, clear communication, and adherence to project timelines.
• Manage project workflows and track progress across teams including creative staff, sound engineers, and leadership.
• Translate and adapt English-language podcasts and digital media content into Arabic for international audiences.
• Maintain organised project documentation, update progress records, and communicate updates to stakeholders.
• Contribute insights to improve workflow efficiency, collaboration, and audience engagement.

French Online Tutor at Wiingy (2024-08 – Present)

• Deliver interactive online language sessions to learners aged 11–60, supporting engagement and personalised learning outcomes.
• Communicate complex concepts clearly and adapt explanations to diverse learner needs and backgrounds.
• Track learner progress and provide structured feedback to support improvement and goal achievement.
• Use digital platforms and online tools to manage lesson delivery and maintain student engagement.

Resident Ambassador / Part-time (weekends) at Mainstay Group/FirstPort (2022-06 – 2023-10)

• Serve as a key point of contact for residents, responding to enquiries and resolving issues efficiently.
• Maintain detailed logs of building operations, service requests, and incidents.
• Coordinate access and visits with contractors and external service providers.
• Provide concierge-style support to residents and visitors while maintaining high service standards.
• Communicate with residents and agencies in multiple languages to support effective problem resolution.

Resident Ambassador / Part-time (weekends) at Mainstay Group/FirstPort (2025-05 – 2025-11)

• Serve as a key point of contact for residents, responding to enquiries and resolving issues efficiently.
• Maintain detailed logs of building operations, service requests, and incidents.
• Coordinate access and visits with contractors and external service providers.
• Provide concierge-style support to residents and visitors while maintaining high service standards.
• Communicate with residents and agencies in multiple languages to support effective problem resolution.

Interpreter at UK Language Solutions (2023 – Present)

• Provided professional interpreting and translation services between English and Arabic (both Classical and multiple regional dialects).
• Supported communication across medical, legal, and community settings.
• Maintained confidentiality, cultural sensitivity, and accuracy in all assignments.

Modern Foreign Languages Trainee Teacher at Wakefield Girls' High School, Queen Elizabeth Grammar School, Loreto Grammar School (2024-10 – 2025-06)

• Planned and delivered French and Spanish lessons to secondary students, adapting communication to diverse learning needs.
• Developed engaging learning materials and structured activities to support student participation and progress.
• Organised extracurricular language clubs, increasing student participation in language and cultural learning.
• Provided pastoral support as a form tutor, building positive relationships with students, parents, and staff.
• Collaborated with colleagues in departmental meetings and school initiatives.

Customer Service Representative at YPP Lettings and Management (2023-08 – 2024-09)

• Acted as the first point of contact for residents, managing enquiries via phone, email, and in person.
• Maintained accurate records of service requests and updates in internal management systems.
• Coordinated communication between maintenance, marketing, and management teams to resolve issues efficiently.
• Managed confidential documentation including tenancy agreements and personal identification records.
• Assisted in organising resident events and community engagement activities.

Receptionist at Dakota Hotels (2023-03 – 2023-08)

• Managed high volume of face-to-face, online and telephone bookings, emails and messages upholding customer service standards in every interaction.
• Booked conference rooms, meeting spaces and venues.
• Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.
• Promoted additional hotel facilities and services to enhance customer experiences.
• Bailing and collection of payments (cash, card, vouchers).
• Answered and directed incoming calls to relevant staff members using multi-line telephone system.
• Replied to emails and Booking.com messages.

Deputy Manager at Riad Les Trois Mages (2016-06 – 2020-02)

• Managed guest reservations, enquiries, and check-in/check-out processes.
• Coordinated bookings and travel arrangements with external partners and agencies.
• Supervised staff scheduling and daily operations to ensure smooth service delivery.
• Managed financial records, invoicing, and operational reporting.
• Maintained the organisation's online presence and responded to customer communications.

English Tutor at AMANAR Language Centre (2014-09 – 2016-06)

• Planning educational English lessons such as book readings, grammar, spelling and language lessons.
• Helping students build confidence within struggling topics by celebrating successes and motivating students throughout lessons.
• Keeping up to date on student progress by regularly querying knowledge and setting quizzes.
• Writing, preparing and marking exams to gauge student's ability and identify areas for improvement.
• Searching dictionaries, encyclopaedias and terminology compilations to stay updated on new meanings of words and phrases for future engagements.

Interpreter & Operations assistant at Friends of Moroccans Association (2013-04 – 2013-07)

• Facilitating communication between the doctor and the patient and vice versa.
• Assisting doctors during operations.
• Providing oral translation and interpretation for both patients and doctors by converting dialogue into comprehensible formats to convey the original meaning.

Master of Science in PGCE in Modern Foreign Languages (French & Spanish) with QTS – University of Manchester (2025)

Master of Science in International Hospitality Management – Leeds Beckett University (2022)

Bachelor of Arts in English Literature and Linguistics – Cadi Ayad University (2014)