Khaled Chikhaou

A reliable and adaptable professional with extensive experience across business support, customer service, hotel administration, and IT-related environments. I am skilled in handling administrative duties, supporting customers, resolving queries, maintaining records, and contributing to smooth day-to-day operations. I have strong communication, organisation, teamwork, and problem-solving abilities, with confidence working both independently and as part of a team.

I am a proactive and dependable individual with good attention to detail, a positive approach to learning, and the ability to adapt quickly to new systems, responsibilities, and fast-paced working environments.

Hotel Customer Service and Administration Assistant - Hyatt Regency Birmingham - Birmingham, UK

(2014-01 - 2017-12)

Built 3 years of hospitality experience supporting busy hotel operations, guest enquiries, administrative duties, and front-of-house service.

• Managed day-to-day guest communication, query resolution, information handling, and service coordination in a high-volume hospitality setting.
• Supported smooth hotel operations through record keeping, administrative assistance, team collaboration, and timely issue resolution.
• Maintained professional service standards while working with diverse guests, colleagues, and operational teams across daily shifts.

Construction Operative - SFM - Birmingham, UK

(2013-01 - 2014-12)

Supported construction and site operations while following established health, safety, and workplace procedures.

• Assisted with site preparation, material handling, task coordination, and general operational duties to keep work progressing efficiently.
• Worked effectively within multi-skilled teams, completing assigned tasks within required timescales and safety standards.
• Developed practical knowledge of health and safety compliance, manual handling, site awareness, and problem-solving.

Customer Service / Crew Assistant - McDonald's, Stechford - Birmingham, UK

(2012-01 - 2013-12)

Delivered efficient service within a high-volume food service environment, handling customer requests and supporting daily restaurant operations.

• Assisted with order processing, food service, cash handling, workstation organisation, and customer query resolution.
• Worked closely with team members during busy periods to maintain service speed, accuracy, cleanliness, and operational standards.
• Strengthened skills in teamwork, communication, time management, multitasking, and working under pressure.

Secondary Education - Mathematics, Science, History, Geography, and Languages - Lycée de Kalaa Khasba (2001-01 - 2007-12)

Level 3 Certificate - English Speaking and Writing - Trinity College London