Sadiya Abied
Retail and Customer Service Professional
About
Friendly, professional, and customer-focused retail professional with experience in customer service, retail sales, administration, and community support. Proven ability to deliver excellent customer experiences, build positive customer relationships, process transactions accurately, and resolve enquiries efficiently in fast-paced environments. Skilled in cash handling, sales support, customer communication, complaint resolution, record keeping, and maintaining high standards of store presentation.
Confident working as part of a team, meeting customer needs, and providing a welcoming and professional service. Fluent in English and Arabic, enabling effective communication with diverse customers.
Experience
Social Worker - Midaye Somali Development Network
(2024-06 - 2025-07)
- Delivered professional customer support and guidance to members of the local community.
- Managed enquiries, appointments, and referrals efficiently.
- Built positive relationships with individuals from diverse backgrounds.
- Maintained accurate records and confidential information.
- Liaised with external organisations to coordinate support services.
- Resolved issues and provided practical solutions to service users.
Sales Assistant - H&T Pawn Brokers
(2020-01 - 2023-11)
- Delivered outstanding customer service in a busy retail environment.
- Assisted customers with products, services, and account enquiries.
- Processed cash and card payments accurately.
- Maintained customer records and completed documentation.
- Promoted products and services to support sales objectives.
- Resolved customer concerns professionally and efficiently.
- Ensured compliance with company procedures and standards.
- Built strong customer relationships through excellent service.
Sales Advisor - Marks & Spencer
(2019-12 - 2020-01)
Seasonal Role
- Assisted customers with purchases, collections, and product enquiries.
- Processed online, telephone, and in-store orders.
- Maintained excellent shop floor presentation standards.
- Supported stock replenishment and merchandising activities.
- Worked collaboratively to achieve team objectives.
Sales Advisor - Kids Around
(2019-12 - 2020-01)
- Provided friendly and professional customer service.
- Assisted customers in selecting suitable products.
- Processed transactions accurately.
- Supported stock management and store presentation.
Customer Assistant - Marks & Spencer
(2017-05 - 2017-05)
- Delivered excellent customer service during busy trading periods.
- Assisted customers with enquiries and purchases.
- Supported daily store operations and team activities.
- Helped Arabic-speaking customers access products and services.
Administrator - John Lewis
(2017-02 - 2017-05)
- Responded to customer and internal enquiries professionally.
- Maintained accurate records and documentation.
- Supported daily administrative and operational activities.
- Assisted with communication and customer service tasks.
Resource Administrator - Guidant Group (Onsite at Accenture)
(2016-08 - 2017-01)
- Maintained customer and employee records accurately.
- Provided administrative and customer support.
- Liaised with candidates, clients, and stakeholders.
- Processed documentation and maintained databases.
Cashier - Oxfam - Covent Garden
(2014 - 2014)
Accountant - Relief Organisation for Orphans, Sudan - Sudan
(2002 - 2002)
Education
Diploma - Accounting - Southwark College (2023)
GCSE - Mathematics - City Lit College (2014)
Level 1 & Level 2 - English - Westminster Adult Education Service (2012)
Diploma - Administration, Education Department & Teacher Training - Dilling University, Sudan (2001)
