Khu Patel

I have solid 10 year track record in Salesforce Sales Cloud, Service Cloud, Customer Portal, and CPQ, I have established myself as a dedicated and committed expert in the Salesforce ecosystem. My experience is underpinned by a profound understanding of these platforms, demonstrating my proficiency in the field.

Managed CRM operations across Hillenbrand’s Asia and Africa business units, including MILACRON, Mold-Masters, and DME. Leveraged international experience and dual expertise in business analysis and Salesforce development to support strategic initiatives and drive business growth. Successfully delivered over 150 high-priority business requirements, enhancing operational efficiency and user satisfaction.

Over 10 years of experience in Salesforce Sales Cloud, Service Cloud, CPQ, and Customer Portals.

Led CRM operations for Hillenbrand’s Asia & Africa units (MILACRON, Mold-Masters, DME), delivering 150+ critical business requirements.

Strong dual expertise in business analysis and Salesforce development, driving growth in diverse international markets.

Spearheaded the implementation of a Customer Portal under TCS’s Digital Thread initiative to improve user engagement.

Played a key role in the 2023 migration to Manufacturing Cloud; automated complex workflows using Salesforce Flow, Apex, and triggers.

Proven track record in managing org migrations, optimizing processes, and ensuring robust, error-proof Salesforce implementations.

5x Salesforce Certified: Administrator, Platform Developer I, Business Analyst, AI Associate, and AI Specialist.

B.E(Electronics and Communication)