Niharika Raman

Senior Salesforce professional with 10+ years’ experience delivering Salesforce solutions across nonprofit and commercial environments.

• Configuration and administration of Salesforce.com Enterprise Editions, Sales Cloud.
• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, record types, sharing rules, standard and custom objects, pick-lists and page layout to support vital business functions.
• Provided training to the end-users on all Salesforce related systems.
• Created training materials based on business requirements.
• Provided support to Salesforce users and acted as the primary point of contact for end-user support.
• Provided support to the team in creating reports , performance dashboards and workflows to manage business metrics and gain analytic insights.
• Implemented Duplicate Management.
• Maintained and customized Products, Price Books, Quotes, and implemented DocuSign.
• Implemented Pre-Sales and Post Sales Surveys.
• Researched, compared, and enabled 3rd party offerings using the AppExchange.
• Ensured data integrity through the appropriate use of de-duping, loading, and exporting tools, for bulk data using Data Loader.
• Created Workflow rules, Approval Processes, and Validation Rules.
• Process Automation using Process Builder and Flows.
• Worked on Developer and Partial Copy Sandboxes and deployed the functions using change sets.
• Classic to Lightning Migration.

Course: SALESFORCE.COM: ADMINISTRATION ESSENTIALS FOR NEW ADMINISTRATORS

Seed Infotech, 03/2015 - 03/2015

Balaji Institute of Modern Management (BIMM), 04/2005 - 03/2007, Pune, India

BACHELOR OF COMMERCE

Bundelkhand University, 04/2002 - 03/2005, Jhansi, India