Khurram Abbas

Oversee day-to-day operations and international client relations, ensuring seamless backend support, process efficiency, and service quality. Drive business strategy, optimize workflows, and coordinate with global partners to deliver reliable, scalable solutions.

Director of operations & international relations - A&A Marketing Solutions - Lahore, Punjab, Pakistan

(2024-06)

• Oversee day-to-day operations and international client relations, ensuring seamless backend support, process efficiency, and service quality. Drive business strategy, optimize workflows, and coordinate with global partners to deliver reliable, scalable solutions.

Senior Manager - A&A Marketing Solutions - Lahore, Punjab, Pakistan

(2022-10 - 2024-05)

• Oversaw Change of Tenancy (COTs), sales, and customer operations while leading teams to achieve service excellence and revenue growth. Handled escalations, streamlined processes, and drove initiatives that improved client satisfaction and overall business performance.

Team Supervisor - A&A Marketing Solutions - Lahore, Punjab, Pakistan

(2021-05 - 2022-09)

• Supervised a team of CSRs, ensuring targets were met and service quality maintained. Handled escalations, coached team members, and supported process improvements to boost performance and customer satisfaction.

Customer Service Representative - A&A Marketing Solutions - Lahore, Punjab, Pakistan

(2021-05 - 2022-09)

• Focused on customer support and marketing, ensuring client satisfaction while assisting in promoting services.

ACCA - SKANS, LAHORE (2025-12)

CA - The Institute of Chartered Accountants of Pakistan, LAHORE (2019-12 - 2024-09)