Khurram Ali

Experienced hospitality and retail professional with a strong background in team leadership, staff management, and customer service. Skilled in scheduling and overseeing rotas for over 120 employees, optimizing labor efficiency, and ensuring excellent service delivery. Adept at problem-solving under pressure, improving operations, and driving team performance.

Entrepreneurial leader with a proven track record of launching and managing a clothing brand. Capable of driving business growth by leveraging skills in operations management, brand development, and team leadership. Committed to improving overall business processes, enhancing brand identity, and ensuring customer satisfaction.

Driven professional with proactive approach and strong foundation in leadership roles. Demonstrates exceptional communication and problem-solving skills, coupled with proven ability to manage teams and operations seamlessly. Poised to deliver significant improvements in operational efficiency and team cohesion.

Experienced professional in brand management and operational leadership with proven skills in team development, budget control, and customer service excellence. Adept at optimizing staff scheduling and inventory management to enhance efficiency and ensure quality compliance. Committed to fostering growth and innovation that drive business success and customer satisfaction.

ASSISTANT GENERAL MANAGER at Chick-fil-A (2025-10 – Present)

• Monitored inventory levels to prevent stock discrepancies, ensuring consistent supply availability and supporting uninterrupted operational workflows.
• Monitored inventory flow to prevent shortages and surpluses, ensuring operational consistency and minimizing waste in daily restaurant functions.
• Coordinated staff schedules to maintain optimal coverage during peak hours, improving service speed and enhancing overall customer satisfaction.
• Streamlined employee training programs to enhance service consistency and improved customer retention through elevated dining experiences.
• Implemented customer feedback systems that elevated service quality and increased repeat patronage through targeted operational adjustments.
• Balanced daily cash reconciliations to ensure financial accuracy, reducing discrepancies and supporting reliable fiscal reporting for operational decisions.
• Handled customer concerns directly to resolve issues promptly, improving overall guest satisfaction and fostering positive community reputation.
• Supervised daily operational workflows to uphold food safety standards, enhancing compliance and fostering a secure dining environment for guests and staff.
• Optimized vendor relationships to secure timely deliveries, enhancing supply chain reliability and supporting uninterrupted restaurant operations.
• Coordinated cross-departmental initiatives to streamline workflows, increasing operational efficiency and strengthening organizational responsiveness to market changes.
• Coordinated supply deliveries and inventory checks to maintain consistent stock levels, enhancing operational efficiency and reducing order delays.
• Monitored daily operations to uphold food safety standards, increasing compliance and fostering a safer dining environment for customers and staff.
• Implemented targeted staff training programs that boosted employee engagement and improved customer satisfaction scores during peak service hours.
• Balanced daily cash flows and reconciled transactions accurately, reducing financial discrepancies and enhancing audit readiness.
• Oversee daily operations, ensuring efficiency and high service standards
• Manage rotas for over 120 employees to optimize labor costs and productivity
• Train, onboard, and develop team members to maintain high performance
• Monitor business metrics including sales targets and customer satisfaction
• Ensure compliance with company policies and health & safety regulations
• Resolve customer complaints and operational challenges efficiently
• Monitored inventory levels to prevent shortages and overstock, ensuring consistent product availability and improving operational efficiency.

ACTING GENERAL MANAGER at Popeyes (2025-03 – 2025-10)

• Coordinated cross-departmental initiatives to streamline workflows, increasing operational efficiency and strengthening organizational responsiveness to market changes.
• Coordinated supply deliveries and inventory checks to maintain consistent stock levels, enhancing operational efficiency and reducing order delays.
• Monitored daily operations to uphold food safety standards, increasing compliance and fostering a safer dining environment for customers and staff.
• Implemented targeted staff training programs that boosted employee engagement and improved customer satisfaction scores during peak service hours.
• Balanced daily cash flows and reconciled transactions accurately, reducing financial discrepancies and enhancing audit readiness.

ASSISTANT GENERAL MANAGER at Popeyes (2025-01 – 2025-03)

• Oversee daily operations, ensuring efficiency and high service standards
• Manage rotas for over 120 employees to optimize labor costs and productivity
• Train, onboard, and develop team members to maintain high performance
• Monitor business metrics including sales targets and customer satisfaction
• Ensure compliance with company policies and health & safety regulations
• Resolve customer complaints and operational challenges efficiently
• Monitored inventory levels to prevent shortages and overstock, ensuring consistent product availability and improving operational efficiency.

SHIFT MANAGER at Popeyes (2024-09 – 2025-01)

• Supervised shift operations, ensuring smooth service and team productivity
• Managed staff schedules to optimize efficiency during peak and off-peak hours
• Led customer service efforts, resolving issues and ensuring guest satisfaction
• Maintained stock levels and assisted in inventory control
• Implemented customer feedback systems to swiftly address service issues, increasing overall guest satisfaction and fostering repeat business.

CHEF at Bob & Bert's (2023-09 – 2024-07)

• Led food preparation and ensured high-quality service and presentation
• Improved kitchen efficiency by streamlining processes and reducing wait times
• Ensured compliance with food hygiene and safety regulations

SHIFT MANAGER at Domino's Pizza (2023-01 – 2023-09)

• Managed team operations, ensuring efficiency and high customer service levels
• Created shift schedules and optimized workforce allocation
• Trained new employees and provided ongoing coaching for team improvement
• Handled customer complaints and maintained high satisfaction rates

TEAM MEMBER at Domino's Pizza (2021-12 – 2023-01)

• Worked in both front-of-house and kitchen roles, gaining customer service experience
• Assisted with stock control and maintained food hygiene standards
• Developed problem-solving skills through customer interaction and service efficiency

BTEC NATIONAL FOUNDATION DIPLOMA in BUSINESS – Wakefield College (2022-09 – 2024-07)

GCSE in MATHS - 5, ENGLISH - 5 – Trinity Academy Cathedral (2017-09 – 2022-07)