Kieran Brannagan

Microsoft 365 and IT engineer with 5 years experience providing 2nd and 3rd line support across MSP, legal and professional services environments. Hands-on across Microsoft 365, Microsoft Entra ID, Active Directory, Intune, Windows Server and hybrid infrastructure, with additional experience in networking, powershell, and security controls. Trusted as a technical escalation point and mentor within multi-site organisations supporting more than 1,500 employees.

International travel at Career Break (2026-02 – 2026-07)

• Undertook a planned career break to travel across Southeast Asia, independently organising a multi-country itinerary, including budgets, accommodation, transport and travel logistics.
• Developed strong adaptability and problem-solving skills by navigating unfamiliar environments, managing changing travel plans and overcoming unexpected challenges.
• Enhanced communication and interpersonal skills through engaging with people from a wide range of cultures and backgrounds, demonstrating confidence and cultural awareness

Senior Service Desk Engineer at Ridge and Partners LLP (2023-03 – 2026-02)

• Provided 2nd and 3rd line support with a team of engineers and served as technical escalation across a hybrid Microsoft environment serving more than 1,500 employees (London Based).
• Administered Microsoft 365, Microsoft Entra ID, Active Directory, SCCM, Purview, MS Defender and Intune across the organisation's identity and endpoint estate.
• Supported Windows Server, Group Policy, HPE Aruba network infrastructure, HPE ProLiant servers (virtualistation) and iLO management.
• SSO integration for 3rd party applications or web accounts using Oauth / SAML in Entra ID
• Managed Sophos Central & Sophos XG firewall policies and NAT rules, and supported the deployment of Zero Trust Network Access (ZTNA) with a team of engineers (Gateways, Forwarding rules / ACLs for privileged access)
• Worked with infrastructure and security teams on Cyber Essentials Plus and ISO 27001 compliance activities (CIS Guidelines & MS Learn matierals)
• Supported Deltek PIM across the estate with all IT engineers (Internal DMS / PIM system)
• Deployed the Condeco meeting-room booking solution to approximately 200 London users.
• Administered, troubleshooted and supported various CAD tools i.e Revit, Adobe, Autodesk Suite, Database applications, Project management tools (Asta & P6)
• Used HALO ITSM ticketing tool using ITIL best practices SRs, incidents, CRs. Created Halo knowledge articles, worked with SLA targets and mentored new Service Desk engineers as a technical escalation point.
• Automated administration tasks using PowerShell and Windows Task Scheduler.

IT Field Services Analyst at Blake Morgan LLP (2022-03 – 2023-06)

• Served as the primary on-site IT engineer for the London office, providing face-to-face support across multiple locations.
• Supported AV systems, laptops, mobile devices, printers and meeting-room technology.
• Supported ServiceNow workflows, office moves, network patching and local infrastructure.

Junior Systems Analyst at Kemp Little LLP / Deloitte Legal UK (2020-03 – 2021-06)

• Supported approximately 150 users across Microsoft 365, Active Directory, Exchange Online and Intune.
• Using SCCM to deploy new machine setups via network boot (PXE)
• Setting up new workstations and docking stations where necessary
• Creating and setting up users via Lync server, Exchange and Office Admin tools.
• Manage mobile devices via Intune
• Administered iManage document management system (DMS) and produced technical support documentation. Creating and setting up matters within iManage Control Centre

Service Desk Engineer at IT Logik Ltd (2018-09 – 2020-02)

• Supported more than 500 users across multiple managed customer environments.
• Administered on-prem Windows Servers, Active Directory, Microsoft 365, VMware and XenServer.
• Assisted senior engineers with infrastructure deployments, backup services, networking and customer onboarding.

BSc (Hons) in Computer Networks – University of Portsmouth

BTEC Level 3 in Information Technology – Croydon College

GCSEs – Bonus Pastor Catholic College