Kieran Brannagan

Modern Workplace & Endpoint Engineer with 5 years' experience delivering 2nd/3rd line support and engineering across MSP, legal and professional services environments. Hands-on across Microsoft 365, Entra ID, Intune, Windows Server, SCCM, Azure, networking, and security tooling. Proven escalation point supporting 1,500+ users, delivering automation, identity management, endpoint compliance, and project deployments.

Strong background in hybrid infrastructure, Zero Trust, and enterprise device management.

International travel - Career Break

(2026-02 - 2026-07)

• Undertook a planned career break to travel across Southeast Asia, independently organising a multi-country itinerary, including budgets, accommodation, transport and travel logistics.
• Developed strong adaptability and problem-solving skills by navigating unfamiliar environments, managing changing travel plans and overcoming unexpected challenges.
• Enhanced communication and interpersonal skills through engaging with people from a wide range of cultures and backgrounds, demonstrating confidence and cultural awareness

Senior Service Desk Engineer - Ridge and Partners LLP - London Based

(2023-03 - 2026-02)

• Acted as the technical escalation point for a hybrid Microsoft estate supporting 1,500+ users, resolving complex identity, endpoint, and infrastructure issues across multiple sites. (London Based).
• Administered and engineered across Microsoft 365, Entra ID, Active Directory, SCCM, and Intune, managing identity lifecycle, access controls, device compliance, configuration profiles, and application deployments.
• Supported Windows Server, Group Policy, HPE Aruba network infrastructure, HPE ProLiant servers (virtualisation) and iLO management.
• SSO integration for 3rd party applications or web accounts using Oauth / SAML in Entra ID
• Managed Sophos Central & Sophos XG firewall policies and NAT rules, and supported the deployment of Zero Trust Network Access (ZTNA) with a team of engineers (Gateways, Forwarding rules / ACLs for privileged access)
• Worked closely with infrastructure and security teams to deliver Cyber Essentials Plus and ISO 27001 compliance activities, strengthening Ridge's organizational security posture.
• Supported Deltek PIM across the estate with all IT engineers (Internal DMS / PIM system)
• Deployed the Condeco meeting-room booking solution to approximately 200 London users.
• Supported and troubleshooted enterprise‑grade applications including Revit, Adobe, Autodesk Suite, Asta, P6, and internal database systems, ensuring high availability for critical business workflows.
• Used HALO ITSM ticketing tool using ITIL best practices SRs, incidents, CRs. Created Halo knowledge articles, worked with SLA targets and mentored new Service Desk engineers as a technical escalation point.
• Automated administration tasks using PowerShell and Windows Task Scheduler.

IT Field Services Analyst - Blake Morgan LLP - London office

(2022-03 - 2023-06)

• Served as the primary on-site IT engineer for the London office, providing face-to-face support across multiple locations.
• Supported AV systems, laptops, mobile devices, printers and meeting-room technology.
• Supported ServiceNow workflows, office moves, network patching and local infrastructure.

Junior Systems Analyst - Kemp Little LLP / Deloitte Legal UK

(2020-03 - 2021-06)

• Supported approximately 150 users across Microsoft 365, Active Directory, Exchange Online and Intune.
• Using SCCM to deploy new machine setups via network boot (PXE).
• Setting up new workstations and docking stations where necessary.
• Creating and setting up users via Lync server, Exchange and Office Admin tools.
• Manage mobile devices via Intune.
• Using scripting via Powershell to automate tasks that cannot be done via GUI.
• Administered iManage document management system (DMS) and produced technical support documentation. Creating and setting up matters within iManage Control Centre.

Service Desk Engineer - IT Logik Ltd

(2018-09 - 2020-02)

• Administered on-prem Windows Servers, Active Directory, Microsoft 365, VMware and XenServer.
• Assisted senior engineers with infrastructure deployments, backup services, networking and customer onboarding.
• Supported more than 500 users across multiple managed customer environments.

BSc (Hons) - Computer Networks - University of Portsmouth

BTEC Level 3 - Information Technology - Croydon College

GCSEs - Bonus Pastor Catholic College