Multi-Site Operations & Compliance Manager at Proception (2025-03 – Present)
Managing day-to-day delivery of facilities management services across a 5-fully managed building commercial, serving as the primary operational contact for clients, contractors, service partners, and workplace teams.
- Managing soft services across the estate including front-of-house operations, meeting room coordination, workplace events, cleaning standards, and general facilities support, ensuring a consistently high-quality workplace experience.
- Holding full responsibility for contractor management, ensuring compliance with RAMS, permit-to-work procedures, and health & safety standards prior to and during all works on site.
- Maintained compliance documentation above 90% on Data Station, ensuring all statutory H&S records, PPM logbooks, and maintenance documentation were accurate, current, and audit-ready at all times.
- Organised and tracked annual risk assessments across the estate, ensuring remedial actions were closed within agreed timeframes through proactive liaison with service partners and technical teams.
- Monitored SLA and KPI performance across all service areas, identifying underperformance and driving continuous improvement in service delivery standards.
- Collaborated with all departments and service partners to design and deliver a Health & Safety at Work Week initiative, writing and implementing new engagement processes across the estate.
- Key achievement: Sustained 90%+ statutory compliance across 40 buildings with zero critical audit failures, through systematic documentation management and proactive partner coordination.
Duty Shift Manager at Bidvest Noonan Group (2020-10 – 2025-08)
Line managed a team of 30+ operational staff across multiple high-profile corporate sites, with full responsibility for recruitment, inductions, performance evaluations, coaching, development conversations, scheduling, and day-to-day team leadership.
- Mentored and coached team members to improve individual performance and service standards, ensuring all staff were fully competent in their roles and supported to reach their potential.
- Managed day-to-day workplace and facilities operations, overseeing the delivery of soft services, front-of-house support, and operational continuity across multiple corporate environments.
- Managed supplier and contractor performance, monitoring delivery against SLA and KPI targets, escalating service failures, and supporting continuous service improvement across all operational areas.
- Maintained H&S compliance records and PPM schedules on RiskWise, regularly reviewing documentation to ensure operational procedures were followed and records remained accurate and current.
- Reviewed all contractor method statements and risk assessments prior to site access, ensuring safe working practices were in place and coordinating access arrangements with the security team.
- Supported budget monitoring and financial administration, processing accruals and invoices and assisting with procurement queries to support accurate financial reporting.
- Liaised with utility brokers to monitor billing, identify anomalies, and support energy cost reduction initiatives in line with the estate's sustainability targets.
- Key achievement: Line managed 30+ staff and delivered uninterrupted workplace operations across multiple high-profile sites over five years, with no reportable SLA breaches and consistently strong client satisfaction.
Health & Safety Controller at Axis Security (2018-10 – 2020-09)
Delivered health & safety advisory support and compliance management across an 11-acre mixed-use estate, working closely with facilities management and operational teams to maintain a safe, compliant working environment.
- Wrote, reviewed, and updated H&S policies and procedures, ensuring staff and service partners were trained and engaged when new processes were implemented across the estate.
- Conducted monthly compliance inspections and chaired quarterly H&S stakeholder meetings, maintaining clear reporting lines and accountability.
- Led incident investigations and root cause analysis, producing monthly leading and lagging indicator reports for senior management and implementing preventative measures to avoid recurrence.
- Appointed and trained competent persons for fire marshal, first aid, and evacuation chair operator roles; delivered H&S and management system training across the estate.
- Key achievement: Established a structured H&S compliance and training framework that significantly improved audit outcomes and staff safety awareness across a complex multi-use estate.
