Experienced operations and client services professional with 16+ years in team leadership, digital marketing, and customer relationship management, known for calm, results-driven leadership in fast-paced environments.
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With over 16 years of experience across client services and team leadership. I bring a unique blend of digital marketing insight and frontline operational strength. I spent six years in internet marketing, managing client relations, supporting campaign delivery, and ensuring high quality customer service.
Most recently, I have been leading teams as a manager in the restaurant industry, where I honed my skills in people management, problem solving, and service under pressure. Known for my calm, dependable leadership and customer first mindset, I thrive in fast paced environments where communication and results matter.
Shift Manager - Five Guys Sheffield
Team leadership & Supervision: Managing frontline teams, motivating staff, and ensuring smooth operations during high pressured shifts.
Operation & Workflow Coordination: Overseeing day to day task, improving efficiency and keeping teams aligned to goals.
Problem Solving & Conflict Resolution: Quickly identifying issues and resolving them calmly and effectively, both internally and with customers.
Inventory & Stock Control: Accurate stock taking, ordering and loss prevention in a high volume environment.
Training & Development: Experience in onboarding, and coaching team members to improve performance and service standards.
Quidco, Sheffield
Customer Service Excellence: Delivering consistent, high - quality support in person and digital environments.
Communication (Verbal & Written) Clear: professional and adaptive communication with clients, staff and cross function teams.
Administrative Support & Organisation: Handling scheduling, reporting, order tracking and documentation with attention to detail
Adaptability & Time Management: Thriving in a fast paced, multitasking environment - from service floors to campaign dashboards.
Performance Reporting & Feedback: Monitoring KPI’s, gathering client/staff feedback and using insights to improve service and results.
