Kim Forsythe

I am an experienced customer service professional with many years of providing friendly, professional service in retail, leisure, office and community environments. Having grown up helping out in our family business I learnt at a very early age how important giving first class service was to the success of any business. I thoroughly enjoy dealing with the public, be that face-to-face, over the telephone or by email.

I thrive on giving and maintaining high standards of customer care. I am a reliable, organised and approachable team member with excellent communication skills, cash handling experience and a commitment to delivering outstanding service.

Administrative Assistant at FareShare (2023-01 – Present)

Since retirement I have volunteered with the above agency who redirect surplus foods to school breakfast clubs, charities that provide meals to the homeless and a variety of different charities who help those in need.

• Welcoming visitors to FareShare Facilities and signposting them to relevant locations
• Contacting a variety of voluntary organisations and offering them surplus food donated by major retailers
• Taking part in seasonal food drives in major supermarkets
• Making and developing relationships with local charities

Administrator/Customer Service Agent at Mitchell Property Management (2014-03 – 2022-09)

• Being the first point of contact to prospective landlords and tenants giving them the right impression of the business and delivering the very best customer service
• Assisting prospective tenants with choosing properties to meet their needs
• Liaising with landlords on behalf of the business and the tenants
• Handling tenant and landlord enquiries and complaints in a professional and friendly manner
• Processing cash and card payments accurately

Shop Assistant at The Paper Shop (2012-08 – 2014-02)

• Delivering excellent customer service in a busy retail environment
• Assisting customers with product selection and purchases
• Processing cash and card payments accurately
• Maintaining attractive product displays and window presentations
• Managing stock ordering for two departments
• Ensuring shop remained welcoming a well presented

Administrator/Training Coordinator at Randalstown ARCHES Association Limited (2009-06 – 2012-07)

• Welcoming visitors and members of the community, providing a friendly and professional first point of contact
• Responding to telephone and email enquiries
• Supporting customers, tenants and volunteers with advice and administrative assistance
• Building strong relationships with the cross community organisations and partner agencies
• Organising community events and training programmes
• Working efficiently in a busy office while meeting deadlines
• Delivering excellent service to a wide range of people from different backgrounds

Helpline Support - National Support Group Liaison at Hydepark Associates (IA Registered National Charity) (2002-04 – 2005-02)

• Managing a national telephone helpline
• Responding to customer enquiries with empathy and professionalism
• Processing memberships accurately
• Supporting customer with sensitive personal issues
• Liaising with hospitals, health centres and local support groups
• Organising events and maintaining customer records

GCSE in Multiple subjects (Mathematics and English included)

RSA Word Processing in Word Processing

NVQ Level II in Business Administration