Kim Fulford

I am a flexible person seeking employment which will allow development and growth. I am a hardworking, loyal and mature worker with a variety of skills to offer. I am reliable and trustworthy and have good communication skills; I can relate to people at all levels and I am prepared to help them overcome problems.

Apprenticeship to Finance Assistant at The George Eliot School (2015-01 – 2016-08)

Reporting to Office Manager.

• Reception incoming and outgoing calls
• Filing
• Dealing with students/parents and teachers enquiries
• Helped to organise events
• Typed letters and designed booklets
• Data input and spreadsheets
• Supervised students on trips
• Worked alongside the Business Manager
• Looked after the stationery cupboard
• Monitored stationery every couple of days
• Oversaw ordering and getting it signed off by the Business Manager

Managed Accounts Administrator at The Rowan Organisation (2016-08 – 2018-03)

Reporting to Senior Managed Accounts Administrator.

• Answering the telephone to incoming calls
• Check all invoices that come through
• Pay invoices on Sage system
• Use online banking
• Same day transfers
• BACs run weekly and 4 weekly
• HMRC BACs payments
• Answering own emails
• Answering Managed Accounts team email queries
• Making sure all remittances and statements are updated weekly

Warehouse Administrator at International Decorative Surfaces (2018-03 – 2020-10)

Reporting to Warehouse Admin Supervisor.

• Updating and loading picks onto the system using scanner
• Answering depot queries regarding missing transfers
• Answering queries from sales office
• Checking stock on a daily basis
• Booking in stock
• Allocating stock to customer orders
• Writing stock off the system
• Taking part in stock take annually
• Matching invoices and payments on coda daily
• Covering different shift patterns and workloads whilst colleagues are on annual leave

Veterinary Assistant at Woodlands Veterinary Centre (2020-10 – 2021-01)

Reporting to Head Nurse.

• Running various blood tests
• Holding animals so they could be checked over
• Given the correct medication or for having a vaccination
• Cleaning consultation rooms to make sure they're sanitised and clean
• Tidying up jars or needles
• Manning reception by answering the phones
• Taking card payments
• Booking in routine appointments, operations or emergency appointments
• Giving advice to clients
• Cleaning kennels
• Making up beds for animals who are staying

Customer Service Officer at Warwickshire County Council (2021-01 – 2021-09)

• Answer incoming telephone calls
• Answer queries using the system
• Redirect calls if needed
• Create letters to send to customers
• Upload letters to the secure system
• Deal with case closures
• Handle cases when a person has passed away
• Ensure cases are closed promptly

Year 10 Assistant at Sidney Stringer Academy (2021-09 – Present)

Reporting to Year Head. I assist the Head of Year 10 with all daily activities.

• Writing and typing up statements from the students
• Collecting students from lessons
• Sending students home if unwell
• Attend meetings to minute take
• Arrange meetings with parents/guardians
• Create assembly presentations
• Create tutor time briefing slideshows
• Issue out detentions
• Upscale detentions
• Take general charge over the year 10 detentions

GCSEs – The George Eliot School (2005 – 2011)

Diploma in Business Administration – North Warwickshire and Hinckley College (2011 – 2012)

Diploma in ICT – North Warwickshire and Hinckley College (2011 – 2012)

Diploma in Work Skills – North Warwickshire and Hinckley College (2011 – 2012)

Apprenticeship Level 2 NVQ in Business Administration – CWT, Coventry (2012 – 2013)

Receptionist/Telephonist 1 Day Course – CWT, Coventry (2012 – 2013)

Apprenticeship Level 3 NVQ in Business Administration – North Warwickshire and Hinckley College (2015 – 2016)

Apprenticeship Level 3 NVQ in Mathematics (improving) – North Warwickshire and Hinckley College (2015 – 2016)