Kim Jones

Extremely efficient, reliable, dependable, tolerant with a great sense of humour. Excellent interpersonal skills with proven leadership qualities. Methodical and rigorous approach to achieving tasks and objectives with superb multitasking abilities and keen eye for detail. Able to work well as a team and use own initiative.

Facilities and Maintenance Co-ordinator - Topps Tiles

(2020-09 - 2026-04)

• Coordinated reactive and planned maintenance for head office, two warehouses and 400+ retail sites using the Halo ticketing system
• Managed 900+ live maintenance jobs, prioritising urgent issues and assigning appropriate contractors
• Oversaw on-site facilities, including contractor management, cleaning audits, and general maintenance tasks
• Conducted weekly fire alarm tests, evacuation drills and ensured all compliance services were up to date
• Completed weekly warehouse inspections, identifying equipment, racking and health & safety issues
• Involved in weekly meetings with facilities and health & safety discussing on site projects, updating on maintenance jobs and non conformances
• Raised purchase orders and processed contractor invoices via Microsoft Dynamics with full audit traceability
• Provided reception cover, handling post, visitor bookings and contractor permits to work
• Monitored departmental budgets and managed both property maintenance and personal inboxes efficiently
• Built strong working relationships with contractors and store teams to ensure timely issue resolution
• Hold 6 monthly meeting reviews with contractors

Support worker - Pegasus Residential SEN School

(2020-02 - 2020-08)

• Worked with young teenagers aged 10-19 years with autism and severe learning difficulties
• Assist them with day to day living tasks ranging from personal hygiene to cooking a meal for themselves
• Assisting and supporting classroom teacher with learning activities, cooking and sports either on a 1:1 basis or with a small group
• Partaking in outdoor activities or on class trips
• Able to be aware and act on any signs of upcoming behavioural issues and how to deflect the situation

Office facilities Manager - SGS LTD

(2010-03 - 2019-11)

• Keyholder for two site buildings, ensuring daily operational readiness and overall facility upkeep
• Coordinated contractors to complete maintenance tasks, repairs and compliance-related work
• Managed service contracts for critical building systems including air conditioning, boilers and laboratory equipment
• Raised purchase orders using Oracle and logged hazards, risks and non-conformances through the Crystal H&S system, carrying out follow-up investigations
• Delivered new-starter inductions, building tours and PPE allocation, and set up required staff training modules
• Performed data input and suite assignment for both the Nutritional Chemistry and Microbiology laboratories
• Supervised an internal cleaning team, conducting weekly audits to maintain hygiene and compliance standards

Front of house receptionist - Wychnor Country Club

(2009-10 - 2010-02)

• Worked on front desk operating a busy switchboard
• Checking in guest arrivals and departures
• Liaising with other departments to ensure hotel is running smoothly
• Carry out general admin jobs such as putting together welcome packs for guests, filing, cash handling and cashing up

Community care assistant - Caring Hands

(2008-03 - 2009-07)

• Going out into the community and assist individual clients with care needs
• Helping with personal care, ensuring medication has been taken
• Helping with small jobs around house and do any shopping required
• Complete client care plans on each visit

Dispenser - Specsavers Opticians

(2007-10 - 2008-03)

• Worked on meet and greet front of store booking customer appointments
• Helping customers with frame choice
• Making any adjustments to glasses on collections desk
• Helped in the lab fitting lenses to frames

Support worker - Bladon house SEN residential

(2007-05 - 2007-09)

• Working with young teenagers aged 10-18 years with autism and severe learning difficulties
• Assist with personal care within the residential settings
• Classroom support on a 1:1 basis and supervise on community trips
• Completed daily care records and liaise with therapists, teachers and students parents

Nutritional Analyst - Bodycote Health Sciences on

(2000-02 - 2007-02)

• Manage a busy food testing lab, producing all results necessary for nutritional information on food packaging for all the major supermarkets
• Carrying out fat, protein, sugar, dietary fibre, fatty acids testing and analysing results and producing certificates
• Training staff to identify strengths and weaknesses and carry out all lab testing
• Carry out staff appraisals on a regular basis

Checkout Supervisor - B&Q warehouse

(1998-08 - 2000-01)

• In Charge of frontend cashiers, authorising refunds, price checks, staff rotas
• Working on tills in busy times when necessary

Deputy nursery nurse - Selly Oak Hospital Day Nursery

(1991-01 - 1998-07)

Started as a nursery nurse soon promoted to deputy in charge of running a busy nursery for children aged 3 months – 5 years.

• Providing suitable activities to enhance learning development
• Supervising mealtimes
• Ensuring daily diaries were maintained and feedback given to parents daily
• Other duties included staff rotas, stock purchasing, general admin duties
• Creating newsletters and fundraising events

Nursery Nursing level 3 - NNEB - Birmingham College of Creative Studies (1989 - 1991)

GCSE - Holly Lodge High School (1984 - 1989)