Kim Williams

Product Manager with 20+ years of experience delivering technology products in complex, regulated environments, specialising in workflow optimisation, AI-augmented delivery, and cross-functional squad leadership. A track record of translating operational complexity into clear product strategy, backlog priorities, and measurable outcomes. Currently at The Access Group, I use AI tools daily leveraging Claude AI to produce epics, user stories, requirements documents, and product strategies, and using an AI-powered rapid-prototyping tool to generate interactive front-end prototypes from concept in minutes.

Equally comfortable working with engineering, architecture, and data teams as with senior stakeholders and end users. Passionate about building automation and intelligent capabilities that reduce manual effort, improve accuracy, and deliver evidenced value.

Product Manager at The Access Group (2022-07 – Present)

The Access Group is one of the UK's leading providers of business management software, serving 100,000+ organisations across commercial and non-profit sectors in Europe, the USA, and APAC.

• Acted as the expert voice for Legal Accounts and Case Management products, owning the roadmap end-to-end, balancing technical feasibility, regulatory compliance, and business impact to deliver scalable, enterprise-ready solutions for legal services clients.
• Led cross-functional agile squads across product, engineering, design, and data, driving kick-off and playback sessions, aligning scope with stakeholders, and coordinating execution from discovery through to release and adoption.
• Used Claude AI to generate wireframes and early-stage prototypes, validating designs against business and user needs prior to build and leveraged AI to produce all epics, user stories, BRDs, and requirements documentation, achieving 30%+ time savings on core PM activities.
• Used an AI-powered rapid-prototyping tool to generate interactive React front-end prototypes from concept in minutes, reducing feedback loops and enabling stakeholder sign-off before development began.
• Gathered and prioritised requirements from customers, stakeholders, and market research, translating insights into actionable specifications and ensuring consistency across the broader product portfolio.
• Analysed competitor products, market trends, and the legal regulatory landscape to anticipate opportunities and inform product direction.
• Oversaw release collateral including release notes, guides, and customer-facing documentation, presenting roadmap updates and product value through user group meetings and Special Interest Group engagements.

Product Manager at OneAdvanced (2019-01 – 2022-06)

Advanced is the UK's third largest provider of business software and services, delivering enterprise and market-focused solutions.

• Led four cross-functional teams of 20+ to deliver roadmap requirements supporting legal services clients across Digital Dictation, Speech Recognition, CRM, and E-Marketing products.
• Created clear product visions and adapted strategy to the lifecycle stage of each product.
• Increased Net Promoter Score for Digital Dictation from 20 to 45 within one year.
• Led development of a bi-directional mobile app for Digital Dictation, delivering core desktop functionality on mobile.

OyezForms Product Manager at Oyez Professional Services (2000-01 – 2019-12)

Oyez provided specialist products and services to the legal industry. Sole PM with full ownership of the OyezForms product across its entire lifecycle — from strategy and roadmap through to delivery and support.

• Conducted ongoing customer research and interviews to understand user needs, pain points, and workflows, translating findings directly into product priorities and feature decisions.
• Performed competitor and market analysis to track the legal forms landscape, identify gaps, and ensure OyezForms remained differentiated and commercially relevant.
• Managed relationships with internal and external stakeholders, including legal publishers, court bodies, and internal teams, to align on requirements and drive timely delivery.
• Designed and programmed Family Court and Financial Orders forms, directly contributing to 30 new customer acquisitions.
• Grew the OyezForms Word package to over 350 customers through targeted product improvements informed by customer feedback.
• Achieved a 64% reduction in OyezStore overheads by redesigning resourcing and moving to in-house production.
• Conceptualised and built a suite of data workflows, adding time-saving tools alongside the core OyezForms package to increase product stickiness.

Bar Vocational Course in Law – BPP College, London

Graduate Diploma in Law in Law – London South Bank University

ILEX Level 3 Professional Diploma in Law in Law – Bromley College

BA (Hons) in English – University of Surrey