Kirsty Kerr

People Operations and HR professional with 5+ years' experience supporting employee relations, wellbeing initiatives, and organisational HR processes across multi-site and hybrid environments. Experienced in delivering confidential one-to-one wellbeing support, identifying early mental health concerns, and implementing proactive wellbeing strategies that improve engagement and workplace culture.

Qualified Mental Health First

Aider with counselling training, skilled at building trust quickly, providing empathetic guidance, and signposting employees to appropriate support. Combines HR operational expertise with a people-centred, preventative approach to workplace wellbeing.

HR Manager & Wellbeing Lead at Bespoke Construction Group & Children's Leisure Parks (2024-05 – Present)

• Lead full HR function across the organisation, managing recruitment, onboarding, employee relations, and employee lifecycle.
• Develop and implement HR policies, procedures, and company handbook to enhance compliance and consistency.
• Coordinated triple ISO certification (9001, 14001, 45001) as data controller
• Maintain ISO systems in preparation for audits
• Assess existing processes, identify gaps, and redesign or implement new solutions to improve efficiency and effectiveness
• Implement employee benefits, learning & development programmes, and engagement initiatives
• Coordinate apprenticeships with colleges and training providers; provide ongoing support to apprentices throughout their learning journey.
• Use wellbeing insights to provide confidential, tailored support and direct employees to appropriate resources.
• Identify early signs of wellbeing concerns, escalating where necessary, and provide follow-up to ensure meaningful outcomes.
• Organise team bonding, wellbeing initiatives, and charity events to foster a proactive, supportive workplace culture
• Provide follow-up support to employees to ensure continuity of care and positive outcomes

HR Analyst (Contract) at Microsoft Dynamics Partner – UK (2023-11 – 2024-04)

• Delivered system demonstrations and supported stakeholders with change adoption using Microsoft Dynamics.
• Analysed HR and wellbeing processes to provide actionable insights and support decision-making.

Group HR Supervisor at JD Cooling Systems Ltd (2021-01 – 2023-09)

• First point of contact for all HR enquiries; advised on employee relations, grievances, and disciplinary processes.
• Led investigations into conduct, disciplinary, and grievance matters with professionalism and confidentiality.
• Supervised junior HR team, delegating work and supporting training and development.
• Maintained accurate and confidential employee records; tracked sickness and absence, implemented Wellness Action Plans.
• Provided ongoing wellbeing support, liaising with external wellbeing and HR services as needed.
• Supported apprentices through academic learning integration and workplace experience.

Teaching Assistant at West Norfolk Academies Trust – Heacham & Snettisham (2015 – 2020)

• Supported the teaching, learning, and development of pupils across all years
• Maintained sensitivity towards pupils with additional needs, continually improving their personal and academic development and confidence.
• Delivered live marking and provided in the moment feedback and challenge to pupils
• Covered lessons supporting the PPA time of class teachers
• Planned and delivered PSHE lessons, maintaining records of learning in the relevant floor book
• Worked with pupils individually and in small groups to reinforce learning concepts from core subjects.
• Supported pupils by modelling and reinforcing important learning, study and behaviour management skills for academic success.
• Delivered additional learning support opportunities to small pupil groups, enabling improved academic confidence.
• Supported teachers in managing challenging student behaviour, participating in progress meetings to provide feedback and recommend appropriate action.
• Delivered Lego therapy to individuals and small groups of pupils with additional needs

SEMH Teaching Assistant at The Cambian Group (2019-10 – 2019-12)

• Provided support to pupils with social, emotional and mental health needs, improving their academic outcomes, emotional regulation, and understanding of the world
• Assisted pupils at farm and forest school, providing learning and behaviour support where required
• Produced purposeful observations of pupil's learning and development, supporting the class teacher in monitoring, assessing and recording pupil progress.
• Supported the creation of a friendly, positive and inspiring learning environment to facilitate interactions amongst pupils
• Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
• Assisted students with a range of learning differences, including ADD, ADHD and Autism, to achieve their full potential for independence.
• Identified signs of distress in students, resolving behavioural and emotional issues.
• Prepared additional learning resources and aids to promote inclusivity in learning

BA (Hons) in Early Years Childhood Education

Level 3 in ILM Leadership & Management

Mental Health First Aider – Mental Health First Aid England

Level 2 in Counselling

Level 2 in Understanding Mental Health First Aid & Advocacy in the Workplace