Kirsty Pitcher

Organised and customer-focused retail professional with experience across wellbeing, hospitality, events, and store operations. Skilled in delivering personalised consultations, building strong client relationships, and creating engaging in-store experiences that support customer loyalty and sales. Experienced in team leadership, visual merchandising, and retail operations, with a strong focus on service standards, store presentation, and customer engagement.

Supervisor - Neom Wellbeing

(2025-12 - 2026-06)

• Delivered a high-quality, personalised customer experience, supporting clients in selecting products aligned to their needs and preferences.
• Supported the delivery of in-store events, activations, and visual merchandising to enhance customer engagement and brand presentation.
• Provided day-to-day coaching and support to team members, contributing to product knowledge, service standards, and performance development.
• Managed key operational responsibilities including stock control, product ordering, and inventory management to ensure efficient store operations.
• Produced and reviewed weekly and monthly sales reports to support performance tracking and identify opportunities for improvement.
• Maintained service standards and operational continuity during periods of single coverage, balancing sales, customer service, and administrative duties.

Café Manager - Waterstones

(2023-05 - 2025-12)

• Managed daily operations of an in-store café within a busy retail environment, ensuring smooth service and high customer satisfaction.
• Built strong relationships with regular customers, creating a welcoming and consistent service experience.
• Onboarded and trained team members in barista skills, food hygiene, and service standards.
• Handled administrative tasks including stock taking, ordering, invoicing and staff reviews.
• Collaborated with various teams to create engaging visual displays, social media content, promote events and seasonal offerings.
• Reduced weekly food waste from 11% to 4% within four months through improved stock management and operational efficiency.

Store Manager - Joe & The Juice

(2022-03 - 2023-05)

• Oversaw all aspects of store operations, including staffing, training, and performance management.
• Improved team performance and customer engagement, contributing to a 3.5% increase in conversion.
• Liaised with the Head Office to ensure compliance with company standards and health regulations.
• Conducted weekly stock checks and administrative reporting.

Team Leader - Moneypenny

(2016-01 - 2022-01)

• Delivered professional call handling and live chat services across multiple client accounts, ensuring a consistently high standard of customer experience.
• Supported, trained and coached a team of Personal Assistants, contributing to performance, accuracy and service quality.
• Managed key administrative and operational tasks, including diary management, data entry and client information systems with strong attention to detail.

Early Hospitality Experience - Various

(2011-01 - 2015-12)

• Developed customer service and operational experience across hotel reception, food & beverage, and events, supporting guest experience and front-of-house service standards.

Secondary Education