Shaniya Naz

Motivated and customer-focused retail professional with experience as a Team Leader at Next and No7 Advisor. Skilled in delivering excellent customer service, supporting team members, advising customers, and keeping the shop floor organised and presentable. Confident working in fast-paced environments, handling customer queries, and maintaining high standards. Reliable, friendly, and hardworking, with strong communication and teamwork skills.

No 7 Advisor - Boots No 7 - Meadowhall - Meadowhall

(2026-03 - 2026-06)

• Gave customers friendly advice on No7 skincare, makeup, and beauty products.
• Helped with product recommendations, shade matching, and skincare routines.
• Supported sales by promoting offers and suitable products.
• Kept the beauty counter clean, organised, and well-stocked.
• Worked well with the team during busy periods and provided good customer service.

Team Leader - DXB- Meadowhall - Meadowhall

(2025-07 - 2026-01)

• Planned and implemented visual merchandising standards to enhance brand presentation and customer engagement.
• Executed window displays and in- store layouts in line with company guidelines, seasonal campaigns, and commercial objectives.
• Analysed sales performance and customer behaviour to optimise product placement and maintain a visually appealing, well- organised retail environment.

Team Leader - Next - Meadowhall - Meadowhall

(2024-01 - 2025-06)

• Supported the team with daily tasks and helped keep the shop floor running smoothly.
• Delivered excellent customer service and handled customer queries professionally.
• Helped motivate team members and supported new starters when needed.
• Managed stock, replenishment, and displays to keep the store organised and presentable.
• Worked well under pressure during busy periods while maintaining high standards.

Sales Associate - Part Time - Next- Meadowhall - Meadowhall

(2023-01 - 2024-12)

• Boosted sales by 15% through upselling and personalised customer engagement.
• Managed daily transactions averaging £5,000+, ensuring accuracy and efficiency.
• Resolved 95% of customer complaints on first contact, improving satisfaction scores.
• Trained 10+ new employees on equipment use, sales techniques, and customer service protocols.
• Recognised with multiple awards for service excellence.

MA - Public Relations & Crisis Communications - Sheffield Hallam University (2023 - 2024)

MA - Journalism & Mass Communications - Noida Internation University (2020 - 2022)