Kitty Kilbey

I'm a friendly and reliable people-person with direct experience in customer-facing roles, from barista and waitressing work to front-of-house reception. I genuinely enjoy creating a warm atmosphere for customers and take pride in delivering attentive, thoughtful service. I work well under pressure, pick things up quickly, and always bring a positive attitude to the team. Looking for a role where I can bring good energy, work hard, and be part of a great environment.

Front of House Receptionist at Andy's Salon

• Managed front-of-house services in a high-end environment
• Coordinated daily appointment schedules, telephone enquiries and booking systems.
• Welcomed clients with a warm and professional approach, ensuring a personalised service.
• Delivered refreshments, anticipated client needs.
• Encouraged client retention through rebooking and relationship-building.
• Maintained a well-presented reception area aligned with standards.

Barista, Bartender, Waitress at Costa / Narbeth Queens Hall / Nant-Y-Coy Mill

• Experienced in hot drink preparation, alcoholic drink serving, table-order taking and cash handling, with knowledge of food hygiene and safety practices.
• Adaptable and efficient in fast paced environments, comfortable in multitasking and understanding of promotional sales through upselling.
• Organised and considerate with interpersonal skills, smart personal presentation and speech.
• Eagerness to learn, engage and contribute to team environments.

Marketing Trainee / Freelance at WYK Digital (2025-01 – Present)

• Digital marketing programme learning Paid Social
• Managed targeted digital campaigns for small businesses, aligning messaging with brand positioning and audience expectations
• Worked with clients and budgets to develop focused marketing strategies.

International Summer School Activity Leader at English Path | Embassy Summer

• Led a summer activity program for international students aged 8-18.
• Demonstrated creativity, strategy & leadership by planning indoor and outdoor evening activities
• Supported training and onboarding of new Activity Leaders, showing personability and team values.
• Communicated between culturally diverse audiences to ensure engagement.

BA (Hons) in Philosophy & Religious Studies with a Year In Languages – University of Kent