Klaudja Mile

Dedicated and strongly driven individual. Energetic, enthusiastic self-starter, proactive, and motivated team player. Looking for new opportunities that will provide career progression and continued personal and professional development.

An individual who is passionate about people learning and development, with a keen eye for detail, capable of working accurately within a fast-paced environment, and good skills including communication, teamwork, organization, and problem-solving, currently seeking a challenging new role.

Switchboard Operator - Intercontinental London, the O2

• Answer all internal and external calls and emails and provide an appropriate response, passing them on to the relevant department as required.
• Offer guests a warm welcome and answer questions about services or memberships
• Keeping accurate records on check-ins and check-outs, helping the operation run smoothly
• Preparing, organizing, and storing information in paper and digital form.

Waitress - Pizza Express - Trafalgar Square

(2022-02)

• Providing exceptional service experience for every guest/customer
• Taking customer’s orders and delivering food and beverages on time
• Present the menu, answer questions and queries, and suggest different food options
• Set the tables with dishes and refill all the condiments – keep clean and tidy

Tesco Extra - Woolwich London

(2020-11 - 2021-11)

• Serving customers and meeting their needs on the floor and tills
• Helping on shelves and colleagues to ensure products and services are always available for customers
• Handle all products with care to maintain quality and ensure they reach the customer in the best condition
• Always keep the shop floor and back areas clean and tidy

Team Member - KFC - Holborn – London

(2019-05 - 2019-11)

• Maintained first point of contact with customers as they come into the restaurant
• Made customers aware of the menu, new dishes, and any price changes or add-ons cooked
• Prepare and deliver food orders based on customers’ choice
• Maximizing sales and excellent customer care by providing different options
• Operating the tills and cashiering function

Level 3 Certificate in People Practice (CIPD) - Human Resources - WK College (2023-04 - 2024-03)

Philosophy, Pedagogy & Psychology - The National University of Athens (2014-10 - 2021-12)

Seminar - Counselling and Career Guidance (2017-10)