Samantha Twigg

I am a dedicated and passionate individual with extensive hands-on experience in animal care and a lifelong commitment to animal welfare. Over the past fifteen years, I have cared for a blind dog, Gyp, thoughtfully adjusting his daily routines, the layout of our home, and outdoor spaces to ensure his comfort and safety. Additionally, I have supported palliative and chronic care for my own pets, administering essential medications, including ear infection treatments for my 10-year-old cat, Pepsi, steroids for my 18 year old cat, Max, and daily joint supplements and medication for my recently late senior 16 year old dog, Marley, who is originally adopted from dogs trust 15 years ago.

I also have assisted with seasonal farm duties, such as sheep dipping, and pet boarding services that caters to a wide range of animals, including dogs, cats, guinea pigs, and rats. My experience encompasses grooming, nail trimming, and the daily care of numerous species, including dogs, cats, gerbils, rabbits, and even parrots. With a strong foundation in animal care and an unwavering passion, I am eager to pursue my dream of working with animals, where I can deepen my skills and make a meaningful impact on the lives of animals in need.

In my current role as a System Administrator has honed my skills in managing complex systems, optimizing processes, and ensuring seamless communication across multiple departments. I am eager to transition into animal welfare where I can leverage my technical expertise, problem-solving abilities, and passion for helping people and animals. I am driven by a desire to continuously learn, grow, and contribute to a high-performing team environment, with a focus on delivering exceptional service and making a positive impact on both my colleagues and the wider community.

Switchboard System Administrator at St Helens and Knowsley Teaching Hospitals (2022-08 – Present)

• Set up methods for capturing reference data for the Switchboard system.
• Introduced electronic cataloguing mechanisms to maintain an audit trail.
• Worked with staff to ensure high standards of system knowledge.
• Administered and built documentation to support user functions while ensuring data confidentiality.

Switchboard Operator/Receptionist at Liverpool Heart and Chest Hospital & St Helens and Knowsley Teaching Hospital NHS Trust (2017-10 – 2022-08)

• Operated communication systems and answered emergency calls.
• Provided information, transferred calls, and took messages.
• Programmed pagers and organized rotas.

Waitress/Bar Woman at Frankie and Benny's (2015-04 – 2017-11)

• Ensured guests had a great experience and adhered to restaurant policies.

Internship/Graduate Theatre Company at Liverpool Hope University (2016-01 – 2016-04)

• Organized and facilitated drama workshops in local schools.
• Assisted students with dissertations and performed in graduate performances.

Cleaning Operative at Merseyside Police (2010-09 – 2015-04)

• Cleaned offices, toilets, and kitchens, managed cleaning stock.

2.1 Degree in Dance and Drama & Theatre Studies – Liverpool Hope University (2015)

A Level C in Drama & Theatre Studies – Halewood Centre for Learning (2011)

Merit in BTEC Music – Halewood Centre for Learning (2011)

A Level C in Dance – Halewood Centre for Learning (2012)

GSCE B in Expressive Arts – Halewood College (2007)

GSCE B in Drama – Halewood College (2009)

GSCE B in ICT – Halewood College (2009)

GCSE C in Maths – Halewood College (2008)

GSCE C in English – Halewood College (2009)

GSCE C in Science – Halewood College (2008)

GCSE C in Additional Science – Halewood College (2009)

GCSE C in R.E – Halewood College (2009)

GCSE C in Dance – Halewood College (2009)

GCSE C in Music – Halewood College (2009)