Koyinsola Salisu

A capable and inquisitive individual who values collaborative working and regularly exceeds targets in high pressure environments. Someone who approaches the work environment with confidence and the initiative to identify tasks that need to be completed. Adaptable, with the means to conquer any change in priorities and able to utilise attentiveness, communication skills and analytical thinking to solve problems and deliver excellent customer service.

I am a powerful conversationalist who can build lasting relationships with customers and leave a positive impression rooted in respect, and someone who can confidently facilitate conflict resolution to ensure that customers are seen, heard, and taken care of.

Chopstix Noodle Bar - (21 North End, Centrale shopping centre, Croydon, CR0 1TY)

Position: Front of house crew member [June 2023 - November 2023]

• Excellent customer service, always created a friendly atmosphere and greeted customers with a smile.
• Efficient with work whilst simultaneously maintaining quality and presentation.
• Liaised effectively with back of house crew members and other coworkers. 
• Often took on leadership positions by assigning tasks and succeeding in getting coworkers to complete work effectively and efficiently.
• Completed online training courses related to greeting and interacting with customers, and effectively answering their questions or concerns.

The Ivy - (Tunsgate Quarter, 98-110 High St, Guildford GU1 3QY)

Position: Food runner [January 2023 - April 2023]

• Efficiency and neatness was required to assist chefs in the kitchen.
• Good eye for detail, with the ability to catch and correct errors before it reaches the customer.
• Time management was essential to manage the demands of this work; from being on time for opening and closing hours and changing the kitchen set up to match the food being served.
• Completed a variety of different online training courses which taught me product knowledge, retail sales skills and common sense. 

Loaf - (132 Commercial street, London, E1 6AZ)

Position: Luxury retail sales assistant [March 2024 - present]

• Able to personalise service to meet individual customer needs, and to build meaningful relationships with clients, fostering loyalty and repeat business 
• non-verbal communication to create a welcoming environment for customers. Every single customer is greeted.
• Upselling additional products to increase sales volume and using persuasive techniques to convert browsing customers into buyers.
• Excellent product knowledge of every piece of furniture sold in store; from craftsmanship to delivery. 
• Proficient in using the POS (point of sales) system and Excel. 
• inventory management and merchandising 

University of Surrey

[2022 - present]; estimated date of finish - 05/06/2025

Bachelor’s degree : Chemistry - full time

Dunraven Sixth Form 

[September 2020 - June 2022]

A-levels: Biology, Chemistry, French; Grade - (BBB)

Harris Invictus Academy Croydon (HIAC)

[September 2015 - March 2020]

GCSE: 10 subjects all 9-7 (A*-A) grades including; Maths, English and Science (Biology, Chemistry, Physics)