Krishna Modha

Digital Content & CMS Specialist with over 25 years' experience delivering enterprise website publishing, digital content operations, and multilingual web experiences for global organisations across financial services, technology, and professional services. Proven expertise in enterprise CMS platforms - including SDL Tridion, Sitecore, Umbraco, Optimizely (EPiServer), and WordPress - backed by a strong foundation in content governance, accessibility (WCAG), UX best practices, Agile delivery, and stakeholder management. Adept at driving high-quality, user-focused digital experiences across complex enterprise environments.

Recognised for delivering reliable, high-quality digital content within complex enterprise environments while driving continuous improvement in publishing standards and content operations.

Digital Content Administrator - MRM - London, UK

(2021-03 - 2025-12)

Owned end-to-end digital content operations across multiple enterprise CMS platforms, delivering business-critical website updates while ensuring publishing accuracy, WCAG accessibility compliance and timely delivery across multilingual enterprise websites.

• Owned end-to-end digital content operations across multiple enterprise CMS platforms, delivering 200+ business-critical website updates annually while ensuring publishing accuracy, WCAG accessibility compliance and timely delivery across 10 multilingual enterprise websites.
• Published and maintained digital content using SDL Tridion, Sitecore, Umbraco, Optimizely (EPiServer) and WordPress, adapting quickly to different governance models, publishing workflows and client environments.
• Coordinated multilingual content across English, Arabic, Vietnamese, Portuguese, Japanese, German, Thai and Bengali websites, maintaining brand consistency, content quality and localisation standards.
• Scheduled and published digital content supporting marketing campaigns, Annual Reports, corporate communications and business-critical releases.
• Partnered with 10+ stakeholders, including developers, UX designers, project managers, business analysts and marketing teams, within Agile Scrum environments to deliver enterprise digital solutions and continuous website improvements.
• Developed publishing standards, governance documentation and quality assurance processes to improve consistency, compliance and efficient onboarding.
• Performed accessibility validation against WCAG standards as part of website QA, UAT and CMS publishing workflows, ensuring page structure, links, images, PDFs and digital content met accessibility and usability requirements before production release.
• Consistently delivered high-quality, accessible digital content to tight deadlines within fast-paced enterprise environments.

QA Analyst - MRM - London, UK

(2013-10 - 2025-12)

Held concurrently with the Digital Content Administrator role from 2021, covering QA needs during quieter publishing periods.

• Provided website quality assurance to support digital publishing and software releases.
• Performed functional, regression, cross-browser and user acceptance testing for websites and CMS applications.
• Verified accessibility, functionality and analytics implementation before production releases.
• Used SQL queries to validate application data and investigate issues.
• Performed basic API validation using Postman to support end-to-end testing.
• Logged and tracked defects using Jira and Azure DevOps, working closely with developers to resolve issues before release.
• Produced test documentation supporting Agile software delivery.

Test Analyst - MRM - London, UK

(2005-11 - 2013-09)

• Performed quality assurance testing against business and technical requirements across the Software Development Life Cycle (SDLC) to ensure successful website launches.

Operational Team Leader - MRM - London, UK

(2005-05 - 2005-10)

• Coordinated a small technical support team to deliver client projects in partnership with Account and Project Managers.

Database Programmer / Data Librarian - MRM - London, UK

(1999-05 - 2005-04)

• Maintained marketing database integrity and executed SQL queries to support corporate reporting.

BA (Hons) - Business Information Management & Finance - University of Westminster (1994 - 1998)