Tommy San Jose

Senior Adobe Experience Manager (AEM) Specialist combining hands-on delivery expertise with strategic platform optimisation and improvements across enterprise environments. Experienced in improving content structure and architecture, governance and digital experience outcomes at scale. Known for identifying under-utilised platform capabilities and translating them into practical improvements.

Chiefly operating as an individual contributor across content, UX, Product and technical teams to deliver measurable impact without relying on formal management responsibilities.

Content Lead (Digital Experience Strategist – Adobe Experience Manager) at Verse. Ltd (2019-07 – Present)

Senior Specialist responsible for both hands-on content delivery as well as strategic optimization of a large scale AEM implementation within a complex environment that consisted of 18 brands and over 1800 individual sites. Consolidating and optimising legacy content to improve author workflow and efficiency.

• Identified under-utilised AEM capabilities and implemented improvements to component usage, content structure and governance
• Shaped content architecture and governance to support scalability and consistency across the estate
• Advised key stakeholders on digital experience improvements and opportunities within the platform
• Collaborated with product, UX and development teams to align content strategy with technical capabilities
• Contributed to roadmap discussions relating to enhancing platform efficiency
• Delivered complex digital experiences and initiatives using AEM Sites and Assets
• Adherence to accessibility and technical standards
• Resolved platform-related issues that impact content delivery
• Acted as an SME for AEM authoring practices
• Provided guidance and training to authoring teams
• Contributed to process improvements and workflow optimisations
• Supported onboarding of new users