Kritika Poonia
Friendly and customer-focused individual with experience in fast-paced retail environments
Talent
YeovilMember since May 17, 2026
Customer service & communicationSales awareness and upsellingCash handling & till operationsTeamwork in fast-paced environmentsProblem-solving and complaint handlingTime management and multitaskingPositive and approachable attitude
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Customer service & communicationSales awareness and upsellingCash handling & till operationsTeamwork in fast-paced environmentsProblem-solving and complaint handling
About
Friendly and customer-focused individual with experience in fast-paced retail environments. Skilled at delivering excellent service, building rapport with customers, and working towards team targets. Motivated, reliable, and eager to learn, with a strong interest in sales and helping customers find the right products to suit their needs.
Experience
Customer service representative - Dominos Yeovil - Yeovil
(2025-02)
- Delivered excellent customer service in a busy store environment
- Took customer orders in person and over the phone, ensuring accuracy and efficiency
- Upsold menu items and promotions to maximise sales
- Built rapport with customers, creating a friendly and welcoming experience
- Handled customer queries and resolved complaints professionally
- Worked as part of a team to meet service and sales targets
- Maintained cleanliness and organisation of the store
- Operated tills and handled cash/card transactions
Cashier - Burger King Yeovil - Yeovil
(2025-08 - 2025-10)
- Handled cash and card transactions quickly and accurately
- Provided friendly and efficient service at the till
- Assisted customers with menu choices and promotions
- Managed queues during busy periods while maintains service quality
- Ensured cleanliness of front-of-house and dining areas
- Supported team members to ensure smooth daily operations
Education
Master - marketing - Bournemouth university
