Krlsofi

Friendly, reliable and professional individual with strong customer service and communication skills. Experienced in working in fast-paced environments, both within hospitality and at large-scale public events. Confident working independently or as part of a team, with a proactive attitude and a strong focus on delivering excellent service. Fluent in English and Spanish. Currently working towards obtaining my SIA licence.

Event Steward at No1 Gold Security (2024-01 – Present)

Working as an event steward at a range of major public events across London, ensuring the safety of the public and supporting the smooth running of operations.

• New Year's Eve Fireworks – Westminster
• London Marathon
• Football Matches and Concerts
• Community and Cultural Events
• Monitor crowd movement and maintain a safe environment for attendees.
• Carry out bag searches, ticket checks and entry/exit procedures.
• Provide information and assistance to the public.
• Report incidents and work closely with security and emergency services.
• Deal with situations calmly and professionally in busy, high-pressure environments.
• Follow health & safety procedures and event regulations.

Waiter / Bar Back at Yi rda Plaza (Family Business) (2022-01 – 2024-12)

• Provided excellent customer service by welcoming and assisting guests.
• Accurately took food and beverage orders and handled transactions.
• Maintained cleanliness and hygiene standards in line with food safety regulations.
• Worked collaboratively with colleagues in both bar and restaurant roles.
• Ensured guests' needs were met throughout their visit.

Peer Researcher at North London Partnership Consortium (2023-01 – 2024-12)

• Worked with a team to explore issues around education and employment among young people.
• Designed and distributed surveys to students across Haringey.
• Analysed information and presented findings to project leaders.
• Developed strong teamwork, communication and organisational skills.

Customer Service Assistant (Left) at AirHop Enfield (2024-01 – 2025-04)

• Welcomed and assisted customers, ensuring a positive experience.
• Handled customer enquiries and provided clear information about services and bookings.
• Maintained a professional and friendly environment in a busy setting.
• Supported team members during peak periods and assisted with operational tasks.
• Left the role in April 2025 to focus on studies and other commitments.

Media & Production Level 3 in Media & Production – Waltham Forest College (2025-09 – 2027-06)

Sport & Exercise Level 2 in Sport & Exercise – Oaklands College, St Albans (2024-09 – 2026-06)

GCSEs (Grades 5–8) in Maths, English Language, English Literature, Combined Science, Geography, Spanish – Mulberry Academy Woodside (2019-09 – 2023-06)