Sales and Customer Service Manager
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I am an experienced sales and customer relations professional with 10 years of experience in answering enquiries, solving complaints, routing calls and promoting products and services till repeated sales are closed. Within the period, I have used the correlation between effective communication, customer service and marketing to affect economic bottom lines positively.
With advanced knowledge in marketing communications, I identify leads and convert them to loyal customers in both product and service industries. I take pains to discover consumer behaviour patterns of different demographic and psychographic segmentations. I use this to improve my rich repertoire of people skills which are crucial to successful touchpoint marketing and customer buying journey.
I have moderate experience in using customer service software to store, track and analyse customer data which form basis for strategic decision-making for organisations. I have excellent leadership skills and thrive both as part of a team or as an individual and have computer skills ranging from Word, Excel and PowerPoint.
I am an experienced sales and customer relations professional with 10 years of experience in answering enquiries, solving complaints, routing calls and promoting products and services till repeated sales are closed. Within the period, I have used the correlation between effective communication, customer service and marketing to affect economic bottom lines positively.
With advanced knowledge in marketing communications, I identify leads and convert them to loyal customers in both product and service industries. I take pains to discover consumer behaviour patterns of different demographic and psychographic segmentations. I use this to improve my rich repertoire of people skills which are crucial to successful touchpoint marketing and customer buying journey.
I have moderate experience in using customer service software to store, track and analyse customer data which form basis for strategic decision-making for organisations. I have excellent leadership skills and thrive both as part of a team or as an individual and have computer skills ranging from Word, Excel and PowerPoint.
I hold a certificate in Transport and Logistics (UK) and a Masters in Integrated Marketing Communication.
