Muhammad Mohsin

I am qualified and trained in marketing with a strong interest in developing brands, engaging with customers, and understanding consumer behavior. I have eight years of experience in sales and customer service across the retail sector, hospitality industry, and contact centers.

Working in sales and as a customer service agent has given me valuable insights into various consumer behaviors, allowing me to address their needs innovatively. I am confident, reliable, and enthusiastic, enjoying the opportunity to help clients, customers, and individuals solve any problems they may encounter.

Additionally, I excel in communication, whether it’s over the phone, face-to-face, or via email.

My responsibilities include handling queries via phone and email, managing customer data, promptly processing orders, managing documents, maintaining accounts on SAGE, and updating them accordingly.

Customer service TSYS (August 2021 – Present) 

Dealing with customers over the phone

Dealing with debit card & credit card issues

Block and transfer to credit cards

Handling interest charges

Promoting new financial services

Dealing with bank statement issues

Ingram Content (09 June 2025 – 15 September 2025) (3 month contract)

Manages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations

Increase sales volume via clarification of special offerings and upselling

Deals with all publisher queries efficiently and accurately on the phone, email and chat

Ensures customer questions and concerns are resolved with a satisfactory resolution

Maintains up-to-date and accurate knowledge on the full range of Ingram services, to be able to advise customers appropriately

Uses a wide variety of internal systems and platforms to ensure customer requirements are recorded and actioned accurately

Liaison with internal teams across US, UK, and AU as necessary to meet the needs of the customer

Support the drive for sales growth via effective execution of upselling

Attend recurring virtual meetings with customers to provide white-glove level of service and support