Sales and Customer Service
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I am qualified and trained in marketing with a strong interest in developing brands, engaging with customers, and understanding consumer behavior. I have eight years of experience in sales and customer service across the retail sector, hospitality industry, and contact centers.
Working in sales and as a customer service agent has given me valuable insights into various consumer behaviors, allowing me to address their needs innovatively. I am confident, reliable, and enthusiastic, enjoying the opportunity to help clients, customers, and individuals solve any problems they may encounter.
Additionally, I excel in communication, whether it’s over the phone, face-to-face, or via email.
My responsibilities include handling queries via phone and email, managing customer data, promptly processing orders, managing documents, maintaining accounts on SAGE, and updating them accordingly.
Dealing with debit card & credit card issues
Block and transfer to credit cards
Dealing with bank statement issues
Ingram Content (09 June 2025 – 15 September 2025) (3 month contract)
Manages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations
Increase sales volume via clarification of special offerings and upselling
Deals with all publisher queries efficiently and accurately on the phone, email and chat
Ensures customer questions and concerns are resolved with a satisfactory resolution
Maintains up-to-date and accurate knowledge on the full range of Ingram services, to be able to advise customers appropriately
Uses a wide variety of internal systems and platforms to ensure customer requirements are recorded and actioned accurately
Liaison with internal teams across US, UK, and AU as necessary to meet the needs of the customer
Support the drive for sales growth via effective execution of upselling
Attend recurring virtual meetings with customers to provide white-glove level of service and support
