Frontline officer and Community engagement
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I have over 17 years’ experience in frontline/customer service/administration position. I am a very much organised person effectively planning and prioritising my duties and responsibilities. I enjoy giving help and advice to achieve a high quality service.
I have a flexible approach to work I can adapt to challenging situations. I have good verbal and communicational skills, which was essential for my role as a Customer Service Supervisor. I possess excellent interpersonal skills, which I use effectively to deal with complex customer queries both in person and on the phone.
I have a current enhanced DBS check.
I am committed to the delivery of front-line public services, which involves in the provision of a good quality service in a fair and equitable way to all groups and individuals in the community irrespective of their ethnic origin or any other relevant factor.
I take responsible steps to support customers with disabilities for example, hearing or sight impairment, access around our area office, being sensitive to their needs; providing clear and accessible information: offering translating and interpreting services where necessary; that prompt response is given to requests for assistance or information, thus improving response to local community needs; listening to and understanding the needs of the customer.
I am welcoming, courteous, polite and respectful; covering reception areas at all times; reviewing how customers’ comments, complaints and compliments can be used to improve service delivery; creating equal access and new opportunities for the target groups through a range of modern methods and special arrangement to consult and involve a large cross section of the community and provide a equal access through the provision of one-stop services.
I am currently working as Bus shunter at Stagecoach depot. Responsible. For Safety maneuvering buses within the depot. Picking
Buses from the bus garage forecourt where the drivers leave the buses Refueling buses upon return to the depot.Ensuring levels like oil,water and add blue are full.
Operating authomated bus washes and park them accordingly to service plan. I act as critical link between drivers finishing their routs and bus engineers servicing the vehicle to ensuring the fleets is ready for service the next day.
