Kya Blackstock
CUSTOMER SERVICE / CALL AGENT
Talent
Coventry, UKMember since July 7, 2026
Customer ServiceOrganisation
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Customer ServiceOrganisation
About
Friendly and reliable customer service professional with 3+ years in call centre support and retail environments. Skilled in communicating with customers, resolving queries, handling payments and direct debits, and providing excellent day-to-day support. Strong interpersonal skills with a positive attitude, professional manner, and ability to work well in fast-paced environments.
Experience
CUSTOMER SERVICE / CALL AGENT - OVO Energy (via Bernard Brennan) - Coventry
(2021-10)
- Handle customer enquiries daily through phone-based support.
- Assist customers with direct debits, billing queries, and debt support solutions.
- Deliver professional and empathetic customer service.
- Resolve issues efficiently while maintaining customer satisfaction.
- Build strong communication and problem-solving skills in a busy call centre environment.
ONLINE PICKER & CUSTOMER ASSISTANT - Claire Smith - Coventry
(2020-07 - 2021-09)
- Picked and prepared customer online shopping orders accurately and efficiently.
- Assisted customers with locating products and answering enquiries.
- Worked effectively during busy periods and lockdown restrictions.
- Maintained excellent attention to detail and organisation skills.
Education
BEAUTY THERAPY - COVENTRY COLLEGE (2019-09 - 2020-06)
GCSE - BISHOP ULLATHORNE CATHOLIC SCHOOL, COVENTRY (2015-09 - 2019-07)
Skills
CUSTOMER SERVICE / CALL AGENT
