Customer Services - G4S
(2025-01)
- Working within customer services, dealing with benefit claims and reconsiderations
- Record information, noting accounts and raising reconsiderations
- Using a number of different systems recording information efficiently
- Working within teams and working towards targets ensuring targets and quality are met each month
Support Worker - Crown Care Limited
(2024-03 - 2025-12)
- Supporting elderly residents who have Alzheimer's and dementia
- Assisting with daily living needs from personal care, feeding, hourly checks and giving meals
- Recording hourly checks and documenting incidents, interventions, personal care and everyday tasks
- Reporting issues to shift manager
- Providing them with support and patience as they navigate throughout their day
- Dealing with difficult patients and handling irregular behaviour patterns, aggression and difficulties between relationships
Lunchtime Supervisor - Montagu Academy
(2023-10 - 2024-12)
- Supporting the children getting their lunch and helping them cut up food where required
- Encouraging good behaviours and manners
- Supervising children in the playground and indoors if wet play
- Comfort children when upset
- Able to deal with minor injuries
Support Worker - Rainbows Corner
(2021-11 - 2024-02)
- Working with children with a range of disabilities from fragile X syndrome to bacterial association
- I have done catheter, stoma, and urostomy training
- First aid and team teach training
- Understand the individual's needs and adapt the situation around these
- Can cope with difficult temperaments and outbursts
- Assist with daily living and independent skills. Helping them to get organised, clean, meal plan, and shop
- Help them meet friends and keep in contact with family
- Can work with health professionals and support medical needs, including appointments and administering medications
- Provide support, have patience, and listen
- Administering medications and updating records and personal files
- Am flexible to work night shifts
- Stocktaking
Customer Experience Advisor - CAPITA-DWP
(2020-07 - 2021-11)
- Being the first point of contact for people claiming or needing to claim Universal Credits. Providing professional and friendly service
- Understanding claimants' needs and if the benefit is the right fit for them and showing empathy when required and being able to deal with vulnerable people
- Offering end-to-end support and advice to those that require additional services
- Giving clarity and information on reporting, payments, work, and childcare
Customer Service Advisor - CAPITA-NPOWER
(2014-08 - 2020-07)
- Working with gas and electric customers and issues regarding billing, metering, and payments
- Dealing with escalated queries and resolving to drive client retention
- Answering inbound calls and amending issues and directing to individuals or departments
- Dealing with customer questions and addressing problems and complaints
- Upskilling current employees in new systems and floorwalkers when required
- Billing accounts and taking secure payments. Also correcting billing issues using internal systems
- Ensuring to meet all call standards and hitting key performance targets
- Completed smart meter training and confident in addressing these issues also
