Kym Hanman

Experienced support worker, with experience in residential care for both adults and children. I can adapt and handle each situation and tend to each individual's needs. Self-motivated and an organised individual able to work in an effective manner and working on self-development.

Customer Services - G4S

(2025-01)

• Working within customer services, dealing with benefit claims and reconsiderations
• Record information, noting accounts and raising reconsiderations
• Using a number of different systems recording information efficiently
• Working within teams and working towards targets ensuring targets and quality are met each month

Support Worker - Crown Care Limited

(2024-03 - 2025-12)

• Supporting elderly residents who have Alzheimer's and dementia
• Assisting with daily living needs from personal care, feeding, hourly checks and giving meals
• Recording hourly checks and documenting incidents, interventions, personal care and everyday tasks
• Reporting issues to shift manager
• Providing them with support and patience as they navigate throughout their day
• Dealing with difficult patients and handling irregular behaviour patterns, aggression and difficulties between relationships

Lunchtime Supervisor - Montagu Academy

(2023-10 - 2024-12)

• Supporting the children getting their lunch and helping them cut up food where required
• Encouraging good behaviours and manners
• Supervising children in the playground and indoors if wet play
• Comfort children when upset
• Able to deal with minor injuries

Support Worker - Rainbows Corner

(2021-11 - 2024-02)

• Working with children with a range of disabilities from fragile X syndrome to bacterial association
• I have done catheter, stoma, and urostomy training
• First aid and team teach training
• Understand the individual's needs and adapt the situation around these
• Can cope with difficult temperaments and outbursts
• Assist with daily living and independent skills. Helping them to get organised, clean, meal plan, and shop
• Help them meet friends and keep in contact with family
• Can work with health professionals and support medical needs, including appointments and administering medications
• Provide support, have patience, and listen
• Administering medications and updating records and personal files
• Am flexible to work night shifts
• Stocktaking

Customer Experience Advisor - CAPITA-DWP

(2020-07 - 2021-11)

• Being the first point of contact for people claiming or needing to claim Universal Credits. Providing professional and friendly service
• Understanding claimants' needs and if the benefit is the right fit for them and showing empathy when required and being able to deal with vulnerable people
• Offering end-to-end support and advice to those that require additional services
• Giving clarity and information on reporting, payments, work, and childcare

Customer Service Advisor - CAPITA-NPOWER

(2014-08 - 2020-07)

• Working with gas and electric customers and issues regarding billing, metering, and payments
• Dealing with escalated queries and resolving to drive client retention
• Answering inbound calls and amending issues and directing to individuals or departments
• Dealing with customer questions and addressing problems and complaints
• Upskilling current employees in new systems and floorwalkers when required
• Billing accounts and taking secure payments. Also correcting billing issues using internal systems
• Ensuring to meet all call standards and hitting key performance targets
• Completed smart meter training and confident in addressing these issues also

GCSEs - Mexborough Comprehensive (2000 - 2005)