Ladislav Balog

Motivated and reliable retail professional with several years of experience in customer service, retail operations and team supervision. Currently working as a Supervisor at Polo Ralph Lauren in House of Fraser Belfast where I support the management team in running daily store operations, coordinating staff, managing stock levels and delivering excellent customer experiences. I have developed strong teamwork, communication and problem solving skills while working in a fast paced retail environment.

I am highly organised, dependable and comfortable working early morning shifts, handling deliveries, replenishing stock and maintaining high standards across the shop floor. I take pride in providing excellent service and contributing positively to a team environment.

Supervisor at Polo Ralph Lauren, House of Fraser (2019-09 – Present)

Support the management team with the daily running of a busy premium retail store.

• Deliver excellent customer service by assisting customers with product selection and enquiries.
• Lead and support team members to ensure a positive team environment and strong service standards.
• Manage stock replenishment to ensure shelves and displays remain fully stocked and well presented.
• Handle store deliveries and organise stockrooms efficiently to maintain inventory accuracy.
• Monitor shop floor presentation and visual merchandising standards.
• Assist with staff coordination, training support and rota planning.
• Resolve customer issues professionally while maintaining a positive customer experience.
• Support store performance by maintaining product availability and strong customer service.

Vehicle Technician at Bavarian Mini (2018-08 – 2019-04)

Worked in a busy professional workshop environment completing vehicle diagnostics and repairs.

• Maintained high levels of attention to detail and accuracy while working under time pressure.
• Followed strict health and safety procedures and workshop standards.
• Developed strong problem solving skills when diagnosing vehicle faults.

Vehicle Technician at Charles Hurst (2015-02 – 2018-08)

• Performed vehicle servicing, mechanical repairs and diagnostics.
• Prepared vehicles for MOT testing and safety inspections.
• Worked efficiently as part of a team in a high volume workshop.
• Maintained accurate service documentation and job records.

Apprentice Mechanic at A&M Motors (2014-09 – 2015-02)

• Assisted experienced technicians with vehicle servicing and mechanical repairs.
• Developed strong technical and problem solving skills.
• Learned workshop procedures, safety standards and teamwork.

Level 3 Diploma in Motor Vehicle Maintenance – Belfast Metropolitan College

Level 2 Diploma in Motor Vehicle Maintenance – Belfast Metropolitan College

GCSE – Newtownbreda High School