Lai

Sales Account Manager and Technical Support professional with 17 years' experience building strong customer relationships, advising on products, and delivering accurate, detail-driven support in fast-paced environments. Skilled in consultative selling, product education, and understanding customer needs to recommend the right solutions. Known for exceptional attention to detail, clear communication, and a calm, customer-focused approach.

Sales Account Manager at China Mobile Ltd. (2017-01 – Present)

• Acted as a trusted advisor for customers, providing product guidance, technical support, and clear recommendations based on business needs.
• Built strong customer relationships through consistent communication, needs analysis, and accurate product information.
• Managed accounts, handled service queries, and supported customers through phone, email, and digital channels — mirroring inside sales workflows.
• Delivered precise technical specifications and product details with high attention to accuracy.
• Used Microsoft Office daily to maintain records, prepare documentation, and track customer interactions.
• Supported sales processes by identifying customer requirements, advising on suitable solutions, and ensuring smooth follow-through.
• Managed stock and product data with strong attention to detail, ensuring correct information for customers and internal teams.

Sales Account Manager / Customer Support Specialist at MT Distribution (UK) Ltd. (2009-01 – 2017-12)

• Managed customer accounts, processed orders, and maintained strong relationships through proactive communication and product education.
• Provided detailed product knowledge across electronics, mobility products, and accessories — advising customers on the best solutions for their needs.
• Delivered accurate technical information and specifications to support customer decision-making.
• Handled inbound and outbound communication, including phone and email sales interactions.
• Managed Amazon Business account listings, ensuring product accuracy and high-quality customer experience.
• Supported procurement and stock management with exceptional attention to detail.
• Investigated product issues, tested returned items, and provided clear feedback to suppliers and customers.

Early Career Roles (2009-01)

Roles in customer service, technical troubleshooting, and parts support, building strong foundations in inventory management, product knowledge, and customer communication.

Level 2 in Digital Promotion for Business – Glasgow Kelvin College (2023-01 – 2023-03)

BA/BSc (Hons) in Caledonian Degree – Glasgow Caledonian University (1998-09 – 2006-06)

A-Level – Methodist College Belfast (1995-09 – 1997-06)