Food & Beverage Assistant / Bartender / Waitress at Clayton Hotel Birmingham (2025-01 – 2025-07)
- Delivered high-quality customer service in a busy 4-star hotel environment, handling food and beverage orders with speed and accuracy.
- Prepared and served alcoholic and non-alcoholic beverages, including cocktails, wines, and hot drinks, in compliance with licensing laws.
- Managed table service, order taking, and billing using POS systems, ensuring efficient and accurate transactions.
- Supported large-scale events, conferences, and banquets, adapting to varying service styles and guest requirements.
- Maintained bar and dining area cleanliness, following food safety, hygiene, and health regulations.
- Collaborated with kitchen, bar, and front-of-house teams to maximise operational efficiency and guest satisfaction.
Food & Beverage Associate – In-Room Dining & Executive Lounge at JW Marriott Grosvenor House (2022-06 – 2025-08)
- Set tables, trays, and service areas according to hotel standards and specific guest orders, ensuring premium presentation and accuracy.
- Delivered food and beverage orders promptly to guest rooms and executive lounge, maintaining professionalism and discretion.
- Provided in-depth knowledge of menu items, ingredients, and preparation methods, enabling confident recommendations and upselling.
- Monitored guest feedback and proactively addressed concerns to ensure complete satisfaction.
- Maintained full compliance with food safety, hygiene, and Marriott brand service standards while collaborating with kitchen, housekeeping, and front of house teams.
Waitress at Hyatt Place Hotel (2022-01 – 2022-06)
- Set up buffet stations, restocked supplies, and maintained cleanliness of dining areas for breakfast service.
- Checked in visitors, verified room numbers, and provided a welcoming guest experience.
- Cleaned and maintained beverage and food machines in compliance with hygiene standards.
- Cleared and reset tables promptly to ensure efficient turnover for the next guests.
Hospitality Staff / Bartender at The Grange Country House (2021-09 – 2021-12)
- Created time sheets for staff and calculated wages based on recorded hours.
- Designed promotional posters and advertisements to increase customer engagement.
- Delivered quality customer service and handled cash and card payments with accuracy.
Junior Assistant at Tiara Salon (2021-01 – 2021-08)
- Washed, dried, and prepared clients' hair for the hairdresser, ensuring comfort and satisfaction.
- Processed customer payments, calculated service charges, and managed appointment bookings.
- Handled emails and phone inquiries while maintaining a clean, hygienic salon environment.
- Organised and prepared the salon each day to ensure readiness for clients.
- Created time sheets for staff and calculated wages based on recorded hours.
- Designed promotional posters and advertisements to increase customer engagement.
- Delivered quality customer service and fostered strong relationships with clients.
Assistant at Helsfyr Carwash (2020-02 – 2020-12)
- Handled cash and card payments responsibly, ensuring accuracy and accountability.
