TEAM MEMBER - Cineworld - Basildon, Essex, United Kingdom
(2022-07)
Provided excellent customer service in a fast-paced, high-volume cinema environment as part of the Cineworld team.
- Delivered friendly, high-standard customer service by checking tickets, serving food, and handling transactions, enhancing customer satisfaction.
- Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.
- Handled customer complaints with empathy and professionalism, resolving issues promptly to uphold customer trust and loyalty.
- Supported smooth day-to-day operations across concessions, ticketing, ushering, and screen checks, contributing to overall team efficiency.
- Demonstrated strong work ethic by diligently completing assigned tasks to support team objectives and learning all required tasks quickly to maximise performance.
- Trained new employees on delivering excellent customer service skills, ensuring adherence to company standards.
- Kept front-of-house areas clean and safe, welcoming staff and customers.
CARE ASSISTANT - Concept Care - Basildon, Essex, United Kingdom
(2021-06 - 2022-03)
- Cared for elderly residents, providing daily support and emotional guidance to enhance their well-being.
- Handled medication and prepared meals, ensuring comfort and health for residents.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Facilitated respectful communication with residents, fostering trust and understanding, respecting the dignity of those in care.
- Coordinated with family members, updating them on care plans and involving them in decision-making.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Previously trained in manual handling, first aid, medication distribution, equality and diversity, dementia awareness and safeguarding (expired).
work experience special needs school - Pioneer school - Basildon, Essex, Essex
(2019-04 - 2019-06)
- Helped teachers monitor playtime activities during break times.
- Demonstrated a caring and empathetic approach to supporting the emotional and physical needs of students.
- Assisted special needs students with daily activities to promote independence and improve life skills.
