Lainey Traxler
TEAM MEMBER
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About
Dedicated Team Member with three years of customer service experience. Delivers exceptional support through effective communication and problem-solving skills, fostering positive interactions. Committed to continuous development and adapting to new challenges while contributing to team goals. Brings proactive energy to every task, enhancing customer satisfaction and team collaboration.
Experience
TEAM MEMBER - Cineworld - Basildon, Essex, United Kingdom
(2022-07)
Provided excellent customer service in a fast-paced, high-volume cinema environment as part of the Cineworld team.
- Delivered friendly, high-standard customer service by checking tickets, serving food, and handling transactions, enhancing customer satisfaction.
- Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.
- Handled customer complaints with empathy and professionalism, resolving issues promptly to uphold customer trust and loyalty.
- Supported smooth day-to-day operations across concessions, ticketing, ushering, and screen checks, contributing to overall team efficiency.
- Demonstrated strong work ethic by diligently completing assigned tasks to support team objectives and learning all required tasks quickly to maximise performance.
- Trained new employees on delivering excellent customer service skills, ensuring adherence to company standards.
- Kept front-of-house areas clean and safe, welcoming staff and customers.
CARE ASSISTANT - Concept Care - Basildon, Essex, United Kingdom
(2021-06 - 2022-03)
- Cared for elderly residents, providing daily support and emotional guidance to enhance their well-being.
- Handled medication and prepared meals, ensuring comfort and health for residents.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Facilitated respectful communication with residents, fostering trust and understanding, respecting the dignity of those in care.
- Coordinated with family members, updating them on care plans and involving them in decision-making.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Previously trained in manual handling, first aid, medication distribution, equality and diversity, dementia awareness and safeguarding (expired).
work experience special needs school - Pioneer school - Basildon, Essex, Essex
(2019-04 - 2019-06)
- Helped teachers monitor playtime activities during break times.
- Demonstrated a caring and empathetic approach to supporting the emotional and physical needs of students.
- Assisted special needs students with daily activities to promote independence and improve life skills.
Education
LEVEL 3 EXTENDED DIPLOMA - PRINT AND JOURNALISM - South Essex College (2023)
English literature, English language, Drama, Photography, Religious education, IT, French, Maths, Science - De La Salle (2021)
Graduate - CRIMINOLOGY - University of Kent (2026-07)
