Lakshmi Subhas

Compassionate and highly organized Legal Process Professional with 4.5+ years of experience and a solid legal foundation holding a B.A. LL.B. degree. Committed to a "Customer-First" mindset, I excel at balancing administrative rigor with a warm, optimistic approach.

Adept at navigating complex documentation and supporting bereaved individuals through sensitive life transitions with clarity and empathy. Proven track record in streamlining workflows and managing end-to-end lifecycles with precision and a solutions-oriented focus.

Business Process Analyst - Jachoos Technologies Pvt. Ltd. - Kochi

(2025-06 - 2025-11)

• Acted as the primary point of contact for global clients, ensuring technical requirements were met with absolute precision while maintaining a warm and approachable service standard.
• Spearhead strategic initiatives, including establishing a UK-partnered online learning platform to diversify revenue streams.
• Maintained meticulous documentation of project scopes and timelines, ensuring administrative rigor across all end-to-end processes.
• Perform regular productivity analyses and generate data-driven performance reports to optimize team output and achieve organizational KPIs.
• Collaborate with executive leadership on talent acquisition, screening, and interviewing candidates for critical delivery roles.
• Guide lead generation strategies and participate in industry seminars to expand client networking opportunities.

Project Coordinator - Evosyz Technology Private Limited - Kochi

(2024-12 - 2025-05)

• Managed project delivery workflows for RBI-licensed financial products and ATM distribution solutions across India.
• Cultivated long-term trust with clients by delivering empathetic product demonstrations and field surveys, focusing on clear communication for complex financial products.
• Negotiated commercial terms, contract pricing, and agreements with clients to maximize profitability.
• Prepared and presented regular sales and project progress reports for senior leadership.

Service Delivery Analyst - Willis Towers Watson - Mumbai

(2023-03 - 2023-06)

• Provided proactive support for risk and capital solutions, ensuring client inquiries were handled with both professional warmth and analytical clarity.
• Conducted organizational surveys and analytical reviews to enhance resilience and operational performance.
• Synchronized cross-functional efforts between service delivery and customer support teams to align with client requirements.

Project Coordinator (Localization) - Keywords Studios - Gurgaon

(2019-07 - 2021-12)

• Managed end-to-end lifecycles with high attention to detail, ensuring all filing, recording, and integration milestones met strict quality and timeline standards.
• Oversee vendor management workflows, including recruitment, onboarding, budget planning, expenditure tracking, and billing for external freelancers and agencies.
• Directed Localization Quality Assurance (LQA) workflows, bug tracking, and terminology glossary management to maintain strict quality standards.
• Coordinated cross-functional alignment between Engineering, QA, Marketing, and Customer Service teams to maintain release schedules.
• Facilitated sensitive risk assessment meetings with external stakeholders, utilizing a solutions-oriented approach to resolve bottlenecks and maintain positive relations.

Legal Associate - LawRato.com - New Delhi

(2019-01 - 2019-06)

• Drafted formal legal documentation with high precision for High Court and Supreme Court cases, ensuring meticulous record-keeping and procedural accuracy.
• Led legal outreach initiatives, managing daily communications with individuals in distress and guiding them through complex legal queries with empathy and optimism.

Bachelor of Arts & Bachelor of Laws - Law - Bishop Cotton Women's Christian Law College (2011-07 - 2016-12)