Business Process Analyst - Jachoos Technologies Pvt. Ltd. - Kochi
(2025-06 - 2025-11)
- Acted as the primary point of contact for global clients, ensuring technical requirements were met with absolute precision while maintaining a warm and approachable service standard.
- Spearhead strategic initiatives, including establishing a UK-partnered online learning platform to diversify revenue streams.
- Maintained meticulous documentation of project scopes and timelines, ensuring administrative rigor across all end-to-end processes.
- Perform regular productivity analyses and generate data-driven performance reports to optimize team output and achieve organizational KPIs.
- Collaborate with executive leadership on talent acquisition, screening, and interviewing candidates for critical delivery roles.
- Guide lead generation strategies and participate in industry seminars to expand client networking opportunities.
Project Coordinator - Evosyz Technology Private Limited - Kochi
(2024-12 - 2025-05)
- Managed project delivery workflows for RBI-licensed financial products and ATM distribution solutions across India.
- Cultivated long-term trust with clients by delivering empathetic product demonstrations and field surveys, focusing on clear communication for complex financial products.
- Negotiated commercial terms, contract pricing, and agreements with clients to maximize profitability.
- Prepared and presented regular sales and project progress reports for senior leadership.
Service Delivery Analyst - Willis Towers Watson - Mumbai
(2023-03 - 2023-06)
- Provided proactive support for risk and capital solutions, ensuring client inquiries were handled with both professional warmth and analytical clarity.
- Conducted organizational surveys and analytical reviews to enhance resilience and operational performance.
- Synchronized cross-functional efforts between service delivery and customer support teams to align with client requirements.
Project Coordinator (Localization) - Keywords Studios - Gurgaon
(2019-07 - 2021-12)
- Managed end-to-end lifecycles with high attention to detail, ensuring all filing, recording, and integration milestones met strict quality and timeline standards.
- Oversee vendor management workflows, including recruitment, onboarding, budget planning, expenditure tracking, and billing for external freelancers and agencies.
- Directed Localization Quality Assurance (LQA) workflows, bug tracking, and terminology glossary management to maintain strict quality standards.
- Coordinated cross-functional alignment between Engineering, QA, Marketing, and Customer Service teams to maintain release schedules.
- Facilitated sensitive risk assessment meetings with external stakeholders, utilizing a solutions-oriented approach to resolve bottlenecks and maintain positive relations.
Legal Associate - LawRato.com - New Delhi
(2019-01 - 2019-06)
- Drafted formal legal documentation with high precision for High Court and Supreme Court cases, ensuring meticulous record-keeping and procedural accuracy.
- Led legal outreach initiatives, managing daily communications with individuals in distress and guiding them through complex legal queries with empathy and optimism.
