Michelle Wilkinson

Reliable hard-working, caring motivated individual with excellent communication skills that has up to 15 years healthcare experience. This includes working for the NHS, as well as private companies including care facilities. I have worked in all aspects of care including Elderly, Mental health, end of life, and Children.

I can work well independently or as part of a team adhering to strict deadlines. I always give 100% dedication to any task that I am assigned to, with a keen ability to learn new skills. I am also approachable, flexible and sociable.

I have been out of care for 6 years and went into Retail to give myself a break. However retail does not give me the job satisfaction that I yearn for when working in care/support roles.

Petrol Station Operative - Tescos - Skipton

(2025-06)

Working with a small team to make sure the petrol station is fully stocked and runs smoothly and safely during opening hours.

• Safety checks
• Ordering stock
• Managing the forecourt
• Replenishment
• Cleaning
• Customer enquiries
• Commitment

Retail Assistant - The Range

(2020-01 - 2024-12)

Looking after 3 departments with a small team of people ensuring a smooth operation, providing a great shopping experience for customers.

• Stocking shelves
• Pricing
• Organizing product displays
• Promoting sales and special offers
• Positive professional attitude
• Reliable and trustworthy
• Punctual and time management skills
• Housekeeping/Recycling

Support Worker - NHS trust, Airedale Hospital

(2019-01 - 2020-12)

Working as a health care support worker on ward 20 (day surgery ward). Role duties were to support and care for any patients attending that day for surgery. Also to assist doctors and nurses and surgeons carrying out any tasks before the patient can be taken in for surgery, then to support the patients and their needs returning home.

• Assisting preparing patients for blood tests
• Making sure the patients needs are met, and their stay is as comfortable as possible
• Taking a variety of different samples
• Transferring patients to wards

Support worker - Social care solutions agency, Arthur house

(2018-01 - 2019-12)

• Regular observations
• Supporting patients with personal care, mobility, feeding
• Housekeeping/Sterilising
• Removing cannula and checking patients body is free from bruising/bed sores
• Working different wards including the busy new AMU unite
• Supporting Doctors/Nurses and Patients
• Filling in notes
• Support patients with Personal Cares, Mobility, Feeding, Transferring, and Social Interaction
• Making Beds
• Cleaning/Sterilizing bays/room
• Encouraging Independence
• Support
• Testing for U.T.Is
• Removing cannula's
• Checking skin is intact/free from bruising, and early signs of Pressure Sores

Self Employed P.A for a visual impaired Rehabilitation Officer - Morley Street Resource Centre

(2016-02 - 2017-12)

• Feedback Visual information
• Driver
• Take Notes
• Provide sighted guidance/Transport
• Risk Assess environments/relay relevant information
• Assist with implementing rehabilitation Programmes for daily living skills/Mobility/Orientation Training
• Marking up appliances
• Level 3 OCN Specialist Deathblind Assessor (2017)
• Verbal feedback of client actions
• Read written materials
• Inform of any concerns regarding Child/Adult protection issues

Mental Health Support Worker (Bank) - Haven/Cellar Trust

(2017-06 - 2018-02)

Crisis support services for people with Mental Health Issues.

• One to one Listening to client's in a Safe relaxed environment
• Answering calls
• Input notes on computer
• 24/7 days follow up calls
• Help reduce distress
• Inform of self-help techniques, support groups, mindfulness and relaxation sessions
• Inform/Help access specialised support, tailored around their needs

Support Worker (Agency) - Local Care Force

(2016-09 - 2017-10)

• Independent living skill, such as shopping, cooking, cleaning, washing
• Appointments, meetings and home visits
• Personal cares
• Notes
• Activities
• Promote Health and Wellbeing

Mental Health Care Assistant (BANK) - Manor House Care Home Residential Home

(2015-10 - 2016-08)

Support 18 residents with all different kind of mental health issues such as Schizophrenia, paranoid personality disorder (PPD), Bipolar, Depression, Self-harm, Dementia, etc.

• Personal Cares
• Attending appointment
• Home visits
• Budgeting
• Activities
• Making meals
• Notes
• Communicating with other service
• Administer Medication
• Cleaning/Laundry
• Support to make positive choices and Promote independence

Mental Health Care Assistant (Support Worker) - Malvern Nursing Home

(2015-03 - 2015-10)

Support 27 residents with all different kind of mental health issues such as Schizophrenia, Paranoid Personality Disorder (PPD), Bipolar, Depression, Dementia, Self-harming etc.

• Personal Cares
• Notes
• Laundry
• Promote independence and make positive choices
• Keeping Care Plans up to date
• Risk assessments
• Attending appointments/meetings
• Home visit
• Activities
• Budgeting
• Communication with other Health Professionals

LAC Support worker (Looked after children) - Harmony House Children's Services

(2014-07 - 2015-02)

Supporting young children that had been took into care by the local authorities for their safety. These children had issues such as anger problems, social issues, self-harming, attachments problems etc. They may have been abused, physically, emotionally, sexually, verbally, or neglected of basic care and needs for development. Their parents may have been drug/alcohol dependent. Or parents who just could not cope.

• Promote independence
• Encourage to make positive choices
• Attend appointments/Home visits
• 1-1 Support
• Comfort/Listening/caring
• Independent living skills
• Budgeting
• Medication
• Note
• Activities
• Risk assessments
• Help to keep safe
• Look out for safe Guarding Issues and reporting
• House safety checks
• Laundry/cleaning/cooking/shopping

Senior Community Support Worker - Priory Group

(2012-10 - 2014-07)

Supporting 4 females from the age of 21 and above who suffer from different Mental Health issues. Overall aim was to support, encourage and guide clients to take small positive steps to build confidence, abilities, and skills to eventually become a valued member of the community. Also worked in the Priory Main building which was a Mental Health Hospital.

• Team work
• Update care plans
• 1-1 sessions
• Key working
• Encouragement, and Supporting with daily tasks
• Escorting to appointments
• Cooking
• Shopping
• Household Chores
• Interacting
• Listening
• Keep safe
• Promote independence
• Encourage to make positive choice
• Encourage to take their Medication/Inform importance of taking medication/Administer Medication

BTEC National Diploma Level 3 - Health and Social Care

NCFE LEVEL 2 CERTIFICATE - Understanding and the Safe Handling of Medication (2012-12)

Level 3 OCN - Specialist Deathblind Assessor (2017-12)